Raffles Hotel Singapore
7 days ago
The Raffles Beverage Ambassador - Resident Bartender is responsible for delivering friendly and efficient Food and Beverage service and also prepares, mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives/serves orders and delivers accordance to Raffles Hotel Singapore service standards. This is to meet guests’ dining experience expectations as well as to contribute to the achieving the set financial and other targets of the four outlets; Long Bar, Raffles Courtyard, Writers Bar and Pool Bar.
Primary Responsibilities
Food and Beverage Service
- Provides excellent and high quality service at all times to all of our guests based on established hotel standard operating procedures in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Greets and bids farewells to guests and colleagues in a friendly, professional, timely and courteous manner.
- Has extensive and full knowledge of the hotel’s food & beverage menus in order to provide knowledgeable service of all products, including liquors and cocktails, upselling products whenever possible and adequate in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Offers menu options and advice when working in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar and takes orders for guests.
- Offers 2nd glass of drinks upon completion within 2 minutes of glass being empty or ¾ quarter of drinks being empty.
- Takes responsibility for residents’ and guest belongings in bars as per the set standards and in a timely manner for Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Remembers guest’s preferences in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar and guest’s names to extend adequate personalised service.
- Takes guest’s Food & Beverage orders timely (within 3 minutes after guests seated), professionally, accurately and assures correct input in Point of Sales system including seat cover position or any allergens.
- Double checks order list before "sending" ticket to the kitchen/bar in a timely manner.
- Anticipates guest needs, as to where guests will never have to ask for anything or follow up.
- Verifies guest satisfaction with each table as whenever adequate based on guests and sequence of service in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Uses the guest name appropriately and communicates it to managers when working in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Serves food/beverage and all condiments correctly in a timely, efficient manner and at the correct temperature.
Bar Operations and Service
- Supports Head bartender in providing world-class hospitality and drinks making in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Supports Mixologist to carry out plans, priorities, organises and manages resources in order to accomplish business goals within a specific period.
- Ensures operating par stock for OS&E and beverage in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Adheres to bar Standard Operating Procedures for all 4 bar outlets (Long Bar/Raffles Courtyard/Writers Bar/Pool Bar).
- Delivers quality and consistency of all drinks served in accordance with the bar recipes in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar by Raffles Hotel Singapore.
- Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team in Long Bar/Raffles Courtyard/Writers Bar/Pool Bar.
- Ensures Long Bar/Raffles Courtyard/Writers Bar/Pool Bar and related areas and outlets’ hygiene are kept to Raffles Hotel Singapore and HACCP standards.
- Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
- Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
- Is present in one of the 4 assigned bar outlets (Long Bar/Raffles Courtyard/Writers Bar/Pool Bar) during all key operation periods.
- Achieves or exceeds Long Bar/Raffles Courtyard/Writers Bar/Pool Bar’s goal and sales target.
- Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
- Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times.
- Uses a Heartist® approach - makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
- Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
Marketing Plan and Revenue Management
- Comfortably and confidently answers questions and attend to queries or feedback regarding Raffles Hotel Singapore and the 4 bar outlets (Long Bar/Raffles Courtyard/Writers Bar/Pool Bar).
- Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc
-
Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
1 week ago
Singapore Raffles Singapore Full timeJob Description The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight...
-
Raffles Hotel Singapore
2 days ago
Singapore RAFFLES Full time**Job Description**: The Door Person represents Raffles Hotel Singapore in the most iconic manner to hotel residents, visitors, restaurant patrons, and media and plays an essential role by creating memorable moments throughout a guest’s journey. Primary Responsibilities Executes the role of iconic Raffles Hotel Singapore Door Person to residents, patrons...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full time**Job Description**: The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeThe Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival. Primary Responsibilities Delivers Friendly and Professional Service - Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special...
-
Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full timeThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards. We are hiring for the following outlets: - Long Bar - Raffles Courtyard Primary Responsibilities Overseeing Daily...
-
Raffles Hotel Singapore
2 days ago
Singapore RAFFLES Full time**Job Description**: The Senior Raffles Butler / Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements. The Butler will strive to listen attentively, observe the little details, and personalise...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full time**Job Description**: The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey. Primary Responsibilities Executes Core Tasks of the Lobby Operation - Delivers the Raffles Hotel Singapore guest experience through a seamless...
-
Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
6 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
3 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeThe position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to maintain the impeccable cleanliness in his/her area of responsibility as per hotel standards related to the nightly deep cleaning by outside companies as per...
-
Raffles Hotel Singapore
4 days ago
Singapore RAFFLES Full timeThe Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy...
-
Raffles Hotel Singapore
2 days ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeThe Lobby Ambassador plays a pivotal role in delivering exceptional service experiences throughout the guest's journey at Raffles Hotel Singapore. Primary Responsibilities Ensures seamless processes and efficient communication with the Raffles Butler to deliver unparalleled guest experiences. Provides personalized check-in experiences, assisting the F&B team...
-
Raffles Hotel Singapore
7 days ago
Singapore RAFFLES Full timeRaffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive...
-
Raffles Hotel Singapore
1 week ago
Singapore RAFFLES Full timeThe position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core Tasks - Accommodates...
-
Raffles Hotel Singapore
13 hours ago
Singapore RAFFLES Full time**Job Description**: The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. Primary Responsibilities Executives Concierge Core...