Raffles Hotel Singapore

5 days ago


Singapore Raffles Singapore Full time

The Spa Concierge is responsible for the management of appointment bookings, data collection, consolidate reports and generate sales opportunities through a variety of techniques. This position is expected to maintain guests’ confidentiality and adhere to the PDPA (Personal Data Protection Act) policy.

Primary Responsibilities

Sales and guest experience
- Generates appointments from calling list.
- Has full knowledge and understanding of Raffles Spa products, services and extraordinary guest experience.
- Performs pre-consultation for all first time and regular guests.
- Executes sales, service and guest experience initiatives at the Raffles Spa.
- Meets and exceeds assigned goals; guest experience and reputation, sales and service, revenue and productivity.
- Attends scheduled meeting, training, educational sessions.
- Reviews guest feedback daily.
- Escalates any billing or service issues.
- Updates guest profile and treatment redemption record promptly and accurately.
- Adheres to the Code of Business Conduct.

Product Quality and Knowledge of Work
- Maintains complete knowledge of all spa features/services, hours of operation, spa products, current spa promotions and activities.
- Keeps guests updated on currently available promotions and discounts in services offered in Raffles Spa.
- Processes payments from guests for services ordered from Raffles Spa.
- Ensures all information and personal data provided by guests are kept strictly confidential.

Administrative duties and inventory management
- Performs light administrative and clerical duties such as updating guest profile, updating treatment usage in the system, sales report, filing and data entry.
- Assists Director of Raffles Spa in maintaining a good level of spa collaterals and printing materials such as guest profile folder and consultation cards.

General Housekeeping and Maintenance
- Ensures general cleanliness of the reception area, lounge and retail area.
- Ensures diffuser burner is lit at all times at the reception, lounge and retail area.
- Replenishes all writing materials and marketing collaterals at the reception.
- Reports to Director of Raffles Spa on any defects of spa facilities and equipment.

Training
- Attends all training courses deemed necessary, and adheres to training set by Director of Raffles Spa.
- Fulfills all scheduled theory and practical training requirements.

Profile

Knowledge and Experience
- GCE-O level or equivalent.
- Oral fluency in English.

Competencies
- Ability to promote Spa products and services.
- Ability to focus attention on guests needs, remaining calm and courteous.
- Ability to promote positive relationship with all guests.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Ability to perform job functions with mínimal supervision.
- Ability to work cohesively with other departments and co-workers as part of a team.
- Well versed with Microsoft office.

Benefits of working at Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit - Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.



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