Service Sales Manager

2 weeks ago

Singapore NICE Full time

The NICE Value Realisation Services (VRS) offering is a comprehensive suite of services offered to our customers that help them with maximizing ROI by accelerating adoption, seamless change management and ensuring high availability of NICE solutions and products. The VRS Sales Manager is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent and able to own the entire sales process from first contact through expansion and renewal.

**Responsibilities**
- Responsible for VRS sales’ accumulative annually and quarterly targets in APAC
- Develop Go To Market strategy and maintain Value Realisation Services pipeline
- Create new opportunities by evangelizing the solutions to new customers and stakeholders. Mines the installed base for new opportunities
- Tailor and expand the solutions to fit specific customer requirements based upon customer's strategy and directions
- Focused on Service only sales in Services portfolio, including Consulting Services, Training Services, and Adoption Services in subscription and transaction form
- Proactively manage pipeline and drive sales of VRS with a view to exceeding annual targets
- Become the Subject Matter Expert on NICE VRS solution implementations and act as a "go to" person for the APAC sales team for solution implementations
- Engage with prospect customers to position the offering through strategic value based selling, business case definition, ROI analysis, references and analyst data

**Education**
- Degree in business / technological domain

**Requirements**:

- At least eight years of selling and customer management experience in the IT industry
- Significant Contact Centre Domain expertise - Understanding current technologies and IT related infrastructure and business challenges
- Excellent presentation skills and interpersonal relationship
- Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities
- Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)
- Technical understanding of Services and Maintenance terminology, technology and practices
- Tailor and expand the solutions to fit specific customer requirements based upon customer's strategy and directions
- Build good working relationship and cooperation with APAC sales/presales organization

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