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Data Center Services
2 weeks ago
**Responsibilities**:
- Establish, document, and maintain robust service delivery processes.
- Ensure compliance with all relevant internal and external policies, procedures, and regulations.
- Conduct regular process reviews and audits to identify and mitigate risks.
- Develop and implement process improvement initiatives to optimize service delivery.
- Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.
- Develop and maintain a risk register for DCS services.
- Ensure appropriate controls are in place to manage identified risks.
- Support regular DCS systems risk assessments, compliance audits and reviews.
- Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.
- Develop and manage the DCS service budget.
- Monitor and control service costs to ensure they are within budget.
- Prepare financial reports and analyses for management review.
- Build and maintain strong relationships with stakeholders.
- Communicate effectively with all levels of the organization.
- Proactively identify and address stakeholder concerns.
Required skills:
- Years of experience in IT service management or in Tech Risk with a focus on governance and control within an IT enterprise environment
- Relevant industry certification (e.g: ITIL, Six Sigma, COBIT)
- Solid writing, documentation, interpersonal and communication skills.
- Experience in the areas of Risk Management, IT audit or IT security is an added advantage
- Prior working experience in banking or financial institutions would be an added advantage.
- Good understanding of MAS or APAC financial regulators technology risk guidelines or mandates would be valuable.
