Account Manager I
6 days ago
The Food & Beverage Division Account Manager is the face of the company for our customers and is responsible for the profitable growth of the field sales by building on existing customer and expending opportunities through new business and innovation. Account Manager foster strong customer relationships by providing personalized service and valuable expertise in cleaning and sanitation and delivering chemical and operational solutions to Food Manufacturing Establishment. They also have an appetite for growth and exploring new areas and opportunities to aggressively grow the business.
**Business Planning and Account Prospecting**
- Meet sales and profitability targets - Area and Division
- Analyse with manager business results, identify growth opportunities and action plans
- Manage Grow to Win funnel and acquisition plan
- Negotiate and close the deal and implement conversion and start-up plan
- Deploy new programs and initiatives
- Implement targeted price increases at designated customers
- Establish service call plan to meet service level agreement
**Account Management**
- Develop and maintain customer relationships at all levels
- Service customers according to Service level agreement
- Optimise account profitability (e.g., equipment investment, flat fee management)
- Implement agreed corporate account commitments and proactively inform CAM of results, issues and initiatives
- Prepare and hold periodic business reviews with strategic customers
- Identify and monitor timely customers-at-risk, contract renewals and determine retention action plan with Manager
- Ensure collection of receivables to proactively prevent credit holds
**Customer Value Delivery and Documentation**
- Proactively identify, develop and implement solutions to improve results, customer service, and total cost
- Identify, quantify and communicate the Ecolab value provided
**Safety**
- Follow Ecolab safety guidelines and incident reporting requirements
- Act as a safety champion at customers’ sites
**Requirements**:
- Preferably a university degree in Chemical Process Engineering, Food Science.
- At least 4 to 5 years of sales experience in related industry
- Ability to work independently with a strong work ethic and integrity
- Strong commercial acumen with the ability to sell value and solutions
- A positive, flexible and results-orientated attitude with capabilities to handle pressure
- Industry experience
- Excellent planning, organizational, communication, and problem solving skills
- A positive, flexible and result
- oriented attitude with capabilities to handle pressure
- Customer service orientation with consultative selling aptitude
- Technical understanding (e.g., electrical, mechanical)
**Our Commitment to Diversity and Inclusion**
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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