Content Delivery Manager

Dow Jones is looking for a Content Delivery Manager to join our Risk & Research Services team. The Risk & Research Services team provides bespoke solutions for organizations who seek to understand the risk of doing business with entities and individuals. Risk & Research Services comprises three global teams, Due Diligence, Managed Services and Content Curation. The Due Diligence team researches specific individuals and/or entities upon client demand and delivers their findings in a structured report format. Managed Services offers screening and remediation services to clients globally who lack resources, knowledge and/or time to perform these exercises themselves. The Content Curation team creates and delivers curated Factiva content features including My Company Today and Factiva Expert Searches.**

As Content Delivery Manager, you will be responsible for ensuring that client requests are correctly received, processed, and delivered in a timely manner. You will collaborate with and support the Risk & Research Services team, Product, Sales, vendors, and clients. You will report to the Director, Delivery, Risk & Research Services.

You Will
- Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness and completeness.
- Provide clear, responsive and proactive communication to clients, ensuring requests from clients and prospective clients are dealt with effectively and in a timely way.
- Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve overall workflow, and assess the quality of the provider’s deliverables.
- Collaborate and partner with internal stakeholders including Sales, Product, and Content Strategy and be a key representative of the Content Curation team in interactions with clients.
- Contribute to the onboarding and support of clients including the creation, maintenance and testing of guidelines and tools that will support the team
- Maintain key performance indicators measuring the effectiveness and quality of the My Company Today (MCT) newsletters.
- Provide support for Factiva including web maintenance and, when necessary, by creating/updating expert searches and trending topics.
- Assist in the planning of resources for assignments and for any large ad hoc projects together with the Risk & Research Services management team.
- Have an automation mindset by initiating and driving change to existing team workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
- Support training of future members of staff
- Write and proofread Due Diligence reports when required
- Support R&C with translation services as and when required

You Have
- Research skills; and creativity in the pursuit of sources
- Current news awareness and solid news judgment
- Strong customer focus
- Boolean search knowledge
- Excellent English writing skills
- Fluency in English AND in at least one of the following: Spanish, French, German, Russian, Chinese, Japanese, Korean

Business Area: Dow Jones - Data & AI

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 43446