Client Success and Operations Specialist

4 days ago

Singapore INTEROPERA PTE. LTD. Full time

**About InterOpera**

**Overview**

**Key Responsibilities**:
**1. Client Success Management**:

- **Onboarding and Implementation**:

- Guide new clients through platform registration, asset registration, and documentation submission.
- Provide training tailored to client needs, including document submission and tracking Renewable Energy Certificate (REC) issuance.
- Support clients in setting up systems and workflows for platform integration.
- Facilitate smooth transitions for trial clients to subscription plans.
- **Client Support and Engagement**:

- Address client issues by collaborating with internal teams (engineering, product, and operations) to resolve them efficiently.
- Regularly communicate progress on initiatives and product updates to clients.
- Ensure clients utilize the platform effectively to maximize value and satisfaction.
- Monitor contract terms and conditions, inform the Business Development (BD) team of contract renewals, and assist in converting clients to subscription plans.
- **Product Feedback and Development**:

- Act as a consultant to clients, helping them align platform usage with business goals.
- Gather client feedback and report it to the product team, advocating for product improvements and new features.
- Initiate product enhancement initiatives based on client feedback to improve the user experience.
- **Upselling and Cross-Selling**:

- Identify opportunities for additional services or products that benefit clients.
- Work closely with clients to tailor solutions that meet evolving needs, driving account growth and revenue.

**2. Operations Specialist**
- **Strategic Operations & Transformation**:

- Support senior management to coordinate and manage strategic operational projects aimed at digitalising and streamlining operational and business processes to achieve greater efficiency internally and product excellence for clients.Acquire, research, and internalize domain specific business know-how and processes and operationalise it within the company.
- **Administration Support**:

- Manage employee onboarding, off-boarding, and contract administration.
- Handle monthly payroll, employee tax filings, and support HR policy development.
- Act as the point of contact for finance operations, collaborating with external finance partners.
- Oversee office management tasks such as ordering supplies, collecting mail, and managing paperwork.
- Organize invoices and bills, ensuring proper documentation.
- Initiate payments in the banking system for approval, serving as the transaction maker.

**3. Requirements for the role**
- University degree or diploma with 1-3 years of relevant experience
- SGD 3,000 - 5,500 per month
- Prior experience in customer success in the software/technology sector preferred
- Proficient with Google Workspace and Microsoft Office Suite
- Proficient in English and ideally one other Asian language
- Driven and result-oriented individual
- Excellent interpersonal and communication skills
- Flexible mindset and good learning attitude

This role offers an opportunity to play a key part in driving client success while supporting and transforming the operational backbone of the company.

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