IT Support Engineer

1 week ago


Singapore SERIAL SYSTEM LTD Full time

**IT Support Engineer**:
**Responsibilities**:

- Provide User support on all IT related issues
- Provide a timely support to users with desktop related issues (both hardware and software)
- Maintain and manage servers and network resources
- Carry out Backup/recovery operations
- Conduct IT Procurement and vendor management
- Update Documentation changes in the IT environment
- Manage and coordinate with the vendor on project implementation, enhancement, roll-outs, and post-go-live support
- Administration of computer systems and networks including CCTV, PABX, and door Access security
- Investigate, troubleshoot and resolve reported IT issues for daily operations
- Need to support other Serial offices in Singapore and oversea offices (remote support) when necessary
- Constantly monitor for attack and run appropriate defensive protocols if breaches occur
- Conduct vulnerability testing to identify weaknesses and collaborate with cybersecurity team to update defensive protocols as necessary
- Configure anti-virus systems, firewalls, data centers and software updates with a security-first mindset
- To keep up to date with security trends, threats and control measures
- Align company IT Security Policy
- Any ad-hoc task as assigned

**_Requirements: _**
- Diploma in IT related discipline and preferably certified in any accredited network course
- Minimum 1-year hands-on experience managing the following:

- Enterprise network
- Security
- Storage, backup/restore
- Server management
- User account management in various systems
- Exposure to Linux and SAP will be an advantage
- Minimum 1 years’ experience in cybersecurity in a small to mid-size business
- Diploma holder with no experience will also be considered. Training will be provided
- Willing to work outside office hours when necessary



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