Solutions Architect

1 week ago

Singapore TECH DATA ADVANCED SOLUTIONS (SINGAPORE) PTE. LTD. Full time

**Job Purpose**:
**Responsibilities**:

- Ability to accurately design complex vendor solutions to meet customer requirements.
- Provide solution architecture design & lead solution workshop.
- Conduct Technical workshop and lead Tech Data event presentation.
- Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs).
- Develop Solution knowledge to a very high technical level
- Lead the complex and high value tender project and responsible for the overall submitted solution for specified solution domain.
- Point of escalation for the technical issue & Subject Matter Expert on the assigned solution domain (Data Centre, Desktop and Cloud, Security, Data Analytic, Document and data management)
- Build Solution Blueprint and architecture for supported solution domain.
- Perform business planning activities including Quarterly Business planning and Review with vendors and BDM teams.
- Involved in Services Cadence Meeting and responsible to drive services’ revenue
- Communicate product, Solutions, software and technology information to educate internal and external audiences.
- Deal with solution enquiries from internal/external sales and resellers and end users.
- Accompany Account/Channel Manager where required in customer meetings to provide technical input.
- Mentoring and coaching the presales consultant & system engineer on solution knowledge and day to day activities.
- Hold the required level of industry and technical knowledge in technology group and the achievement of any vendor related accreditations.
- Involved and participate in Specialist Business Unit’s business planning
- Solution evaluation for the specified solution domain
- Responsible for cross solution initiative.
- Accountable to understand the business challenge and map the solution/technology accordingly to customers to mitigate the business pain points during pre-sales.
- Ability to ensure adoption of the solution and technology as post sales engagement and capture the business metrics for renewal and upsell.

**Knowledge, Skills and Experience**:

- Certified and credible on across multiple industry solutions and supported vendors
- Strong Technical knowledge on the assigned solution domain. (Data Centre, Desktop and Cloud, Security, Data Analytic, Document and data management)
- Possess strong leadership skill and decision-making capability.
- Knowledgeable on principles, practices and techniques of project management.
- Professional and polished delivery of presentations to C-Level Executive
- Strong commercial awareness
- Effective oral and written communication skills.
- Strong attention to detail, priority management and planning skills.
- Good business skills and able to run professional meetings and business engagements.
- IT industry knowledge - Channel, Vendors, Competition and End User is desirable
- Ability to work independently with little or no supervision and result oriented
- Preferably possess TOGAF certification.
- Must possess relevant solution domain certification/credibility.
- Minimum 8 years of relevant experience on the solution domain.

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