Customer Success Manager

2 weeks ago

Singapore ONESECURE ASIA PTE. LTD. Full time

ONESECURE Asia is a high growth mid-stage startup in the exciting cybersecurity business with aggressive expansion plans in the coming year. We are seeking highly qualified and ambitious career professionals who are keen to join us in our path to become a market leader in our industry space.

To be successful in this role, applicant must:

- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
- Deeply understand customer business and technology needs; become the face of IBM to the customer
- Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
- Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
- Have handled difficult customers or situations and can demonstrate resolutions
- Willingness to take initiative and tackle things on your own
- Ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment

**Responsibilities**
- Lead and coordinate the activities of security operations and effective response to information security threats within bank
- Lead security incident response processes, identify, and measure critical security operations metrics and continuous improvement.
- Monitor information security threat intelligence resources and maintain situational awareness of security events
- Lead response and investigation on cyber security incidents and threats.

**Requirements**:

- A relevant bachelor’s degree in a technically rigorous domain such as Computer Science, Information Security, Engineering or Digital Forensics
- At least 5 years of experience in Cyber Security Operations, Incident Response, Forensic Investigation, Threat Intelligence or Vulnerability Management.
- At least 3 years of hands-on experience in Cyber incident analysis in medium to large organizations with cloud and forensics components.
- In-depth knowledge of incident response plan, intrusion detection in-depth, packet analysis, adversary tactics, techniques and procedures and vulnerability management.
- In-depth knowledge of threat intelligence lifecycle, threat hunting methodology, cyber kill-chain, MITRE attack framework & malware reverse engineering.

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