IT Desktop Support Engineer #65860

6 days ago

Singapore ANRADUS PTE. LTD. Full time

Industry/ Organization Type: IT Solution Provider
- Position Title**:IT Desktop Support Engineer**:

- Working Location: Ubi
- Working Hours: Monday - Friday, 9 am - 6 pm
- Salary Package**:Up to $4,000 + VB**:

- Duration: Permanent

**Key Responsibilities**
- Management of asset services, including hardware and desk-side support services.
- Coordination and management of 3rd party vendor support services.
- Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
- Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
- Receipt and support of goods from third-party hardware suppliers.
- Performance of regular checks on assets and reporting on data quality.
- Management of PC disposal with third parties to minimize financial risks.
- Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
- Maintenance of an end-user support knowledgebase.
- Provision of on-site support to maintain a close relationship with end-users.
- Management of various IT devices used in the client environment.
- Coordination with 3rd party suppliers, including escorting them during services.
- Reporting any service non-compliance and issues to client IT.
- Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
- Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
- Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

**APPLY NOW**
- Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
- Strong understanding of user desktop administration

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

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