Customer Care Consultant/ Senior Customer Care Consultant

5 days ago

Singapore NEA National Environment Agency Full time

[What the role is]
The One-Stop Information and Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, leverage service technology and support customer digital adoption.

[What you will be working on]

As a Customer Care Consultant (CCC)/ Senior CCC, you will be responsible to carry out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in customers and feedback from customers at the Customer Service Centre. You will also support the digitalisation efforts of the centre and be involved in service-related projects.

[What we are looking for]

The job might be for you if you possess the following qualities:

- Pleasant disposition and positive attitude.
- Experience in frontline Customer Service will be an added advantage.
- Service-Oriented.
- Team player with good interpersonal and communication skills.
- Possess initiative and ability to work under pressure.
- Proficient with Microsoft Office.
- Able to work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

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