Customer Care Consultant

6 days ago

Singapore COMFY PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Furniture Customer Care Consultant**

**Job Offers & Benefits**:

- **Early Basic Salary transfer before month end**
- **Extra Commission for customer payment balance**
- **Incentive for phone & messaging manning**
- **Comprehensive medical reimbursement & incremental annual leave**
- **Staff discount for 5 big ticket products yearly**
- **Long term career advancement opportunities for valuable team members**

We are looking for a **team player** to join our growing business to establish a Singapore Furniture Brand, your achievement & customer satisfaction is our success.

Service customers by providing information on product availability and resolving product and service problems promptly.

**Job Responsibility**:

- Divert potential customer enquiries to Sales team and follow up with proper closure for existing customers on their delivery and warranty issues.
- Confirm product order details made online and update shipment & delivery schedule to customer.
- Manage and track daily delivery progress, providing customer updates on delivery status & replan when delay occurs.
- Work closely with warehouse on stock fulfilment and inventory related issues
- Document customer interactions in key notes history for efficient value service to customers for team members.
- Document product issues for claim/re-order to supplier with customer order tag.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Able to recommend alternative products or compromise to resolve and keep the sales.
- Identify and escalate issues to Manager when exceed set parameters.
- Participate in ad hoc duties being assigned by managers.

Job Requirements:
v Able work 5.5 days a week in office environment (Weekdays 9am-6pm & Saturday 8.30am-1pm)

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Ability to maintain a calm and polite manner in stressful situations.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.

**How to Apply**:
Comfy is committed to working directly with world-class sofa manufacturers from around the globe. We have partnered with factories that have combined the very best of designer styles, high tech functionality, and honest pricing. In our effort to bring you the best options in style, comfort, and utility, we have essentially removed the need for furniture retailers. Keeping cost low, and streamlining your process has always been a top priority at Comfy. Therefore, all of our products are perfectly optimized to contain the best possible pricing, and the highest quality options available on the furniture market.

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