IT Service Delivery Executive

5 days ago

Downtown Core, Singapore TransitLink Full time

**Responsibilities**:

- Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met.
- Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
- Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect.
- Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
- Manage of IT operational risk and issues, system performance and availability.
- Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
- Assist in managing operating expenses of IT resource and service-related expenses.
- Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.
- Maintain the operation certification standards and involve all IT audits and assessments.
- Assist in Business Continuity and IT Disaster Recovery activities and planning
- Involve project management (including new initiatives) to ensure all timeline is meet.
- Liaise with vendors for IT-related matters.
- Able to support after office hours (Include Sat, Sun & PH) for incident or downtime for maintenance.

**Requirements**:

- 3 years’ experience in IT operations, service delivery and management or service desk management
- Strong understanding of system and network operations standards and knowledge, with ITIL certification will be advantageous
- Resourceful, excellent analytical and problem-solving skills
- Good communication, writing and presentation skills
- Self-learner and able to work independently
- Good interpersonal, resourceful, analytical and good problem-solving skill
- Strong verbal and written communication skills.

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