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IT Administrator
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**Job Description & Requirements**:
Main IT administrative duties:
- Ensure all backup schedules are running
- Manage and monitor all cybersecurity related infrastructure
- Manage endpoint devices using RMM.
- Provide IT support to local and overseas users
- Work with Global IT on projects and provide local oversite and management of regional initiatives.
- Collaborate with Global IT to ensure NPI IT standards and practices are aligned locally and in compliance with ITGC standards.
Daily IT tasks:
- Responding to user support requests
- On time delivery of ticket / task handling to support KPIs
- Monitoring and maintaining network issues
- Setting up VPN for users
- Managing access to NAS for employees WFH
- Managing Remote Desktop Services for local users
- Assist with Technology Refreshes (Hardware, Operating System, Patching and Firmware)
- Deployment of Application upgrades/ fixes for responsible infrastructure.
- Raise Purchase Requisition and work with Global IT for End-User software needs
- Asset management of devices
- Administer network devices (Routers, Printers and Switches) and IT related equipment
HR-related IT tasks (for new hires):
- Configure devices for users and setup O365 apps
- Create User in NAS (or Active Directory) and map share folders
- Configure tablets for operators to view the Work instructions / OMS
HR-related IT tasks (for offboarding of terminated employees):
- Reset the devices and prepare for reuse
- Disable account on NAS or Active Directory
**Required Skills**:
- Knowledge in the following: MS Windows Desktop, Windows Server, Active directory and Group Policies, Hyper-V and Microsoft 365.
- Strong experience with system management tools, logical file systems, and client/server environments.
- Ability to communicate technical issues with non-technical people in English and Chinese.
Education/Experience:
- Ability 5+ years professional systems configuration and maintenance experience, Windows Datacenter environment. - A minimum of 3 years' experience supporting a mission critical IT infrastructure.
- Experience with Hyper-V Virtualization
- Experience with iSCSI Storage Area Network (SAN) solutions
- Experience with cloud storage environments - specifically AWS
- Experience with Azure VDI environments and Azure AD preferred
- Demonstrated initiative, customer service and teamwork competencies
- Knowledge of ITGC requirements
- Experience with LAN devices and connectivity
- General knowledge and experience with network devices (Ethernet, VLANs, TCP/IP, WLANs, etc.)
- Experience with ERP systems a plus
- SQL and Access databases experience a plus
