Failure Analysis Manager

Accountable for managing the Failure Analysis Team to identify the root cause of failure and propose solutions to various internal and external customers, using data and knowledge from failure identification material, field information, SAP, download data, warranty test stands, strip report data.
- Proactively communicates to the Product Company technical support teams, new types of failure modes and new problem processes. Ensures supporting evidence from Failure Analysis team is concise, accurate and a demonstrates clear understanding of the failure and root cause leading to an improvement of the lifetime of vacuum pumps globally.
- Facilitates the communication with external parties to gather and collate background information of products and processes ensuring a detailed and thorough investigation into failure analysis can be conducted by the Failure Analysis team, ensuring high levels of customer satisfaction are delivered.
- Review and approve the failure analysis reports by the Failure Analysis Team for release to customers within agreed time schedules. Where required, raise warranty issues and support Customer Centers and Business Line Managers in the presentation of the Service Technology Centre findings and be the initial contact for all failure communication
- Accountable for the accurate reporting and tracking of product failure modes by product type and the quality of information entered in the failure analysis reporting system. Supports the improvement of the product analysis reporting system to aid identification and documentation of failure modes.
- Creates and presents statistical reports and trend data and provides recommendations for corrective action to be taken in design, manufacturing, the Service Technology Centre, field or at customer sites leading to improvement of life of the product.
- Accountable for the failure analysis team's delivery of warranty decisions. Supports warranty decision communication to customer if required.
- Demonstrates an awareness of the customer and the need for fact based driven decisions when reviewing failure analysis reports and the need for integrity when discussing failure analysis results.
- Manages warranty cost through accuracy and alignment of reporting. Ensures that the warranty cost allocation has been correctly assigned and reviewed by the Failure Analysis team and that the correct SAP processes are adhered to
- Is the external face of the Service Technology Centre, managing customer facing programs, supporting client contact on issues with products in liaison with the Customer Centers and Business Line Managers.
- Represents, and is the communication point at the Service Technology Centre when dealing with Customer Centers, Product Companies and Technical Support teams.
- Accountable for the management, training and development of the Failure Analysis Team to deliver detailed failure analysis to customers. Ensures quality of level 2 reporting is met and educates team on the process for gaining technical support for level 3 reporting. Provides support with prioritization, guidance and technical advice and ensures team meets scheduled timeframes and delivers against customer expectations.
- Liaises with the Service Technology Centre planner in setting the priority and allocation of resource and manpower for warranty analysis within the overall Service Technology Centre plan to ensure timeframes are met, customer expectations are reached, and business targets achieved. Accountable for the management of warranty test stand(s) to drive improvement on warranty failure testing and provides proposals to improve the process and equipment.
- Ensures that all failure analysis activities undertaken by the team are conducted within the boundaries of all applicable regulations, policies and procedures to ensure organizational, safety and health obligations are met. Manages the adherence of all relevant aspects of the failure analysis team to risk control elements.
- Where required, manages multiple Service Technology Centre Failure Analysis Teams within a region, where there is no local Failure Analysis Manager and ensures there is sufficient resource to support warranty analysis.

**Job Requirements**
- Degree in Engineering, a scientific discipline or equivalent relevant experience
- Solid understanding of manufacturing and service methods and manufacturing or remanufacturing practices with wide product knowledge
- Good knowledge of the vacuum technique business area products and processes
- Strong attention to detail and demonstrates clear logical thinking, leading to fact based driven decisions. Articulates importance and need for accuracy and integrity when presenting results.
- Self-directed, with the ability to handle and resolve complex and challenging problems whilst maintaining regular communication and engagement with the internal customer. Drives for industry and best practice resolution of issues.
- Understands customer needs and ensures Failure