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Customer Service Call Centre Agent

2 weeks ago

Bukit Merah, Singapore Hospilite - Singapore Full time

**Key Responsibilities**:

- Make outbound calls to individuals regarding bills and related inquiries.
- Provide assistance and information on billing processes, payment options, and insurance claims.
- Handle customer queries and concerns with professionalism and empathy.
- Ensure accurate documentation of conversations and transactions in our systems.
- Collaborate effectively with team members to resolve issues and improve customer experience.

**Requirements**:

- Proven experience in call center environments preferred.
- Possess excellent communication skills and a professional, confident phone manner.
- Ability to multitask effectively and toggle seamlessly between screens to perform tasks is necessary.
- Strong attention to detail and organizational skills.

**Job Types**: Full-time, Permanent

Pay: $2,100.00 - $3,000.00 per month

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Call center: 2 years (required)

Work Location: In person