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Operations Deployment Leader

3 weeks ago

Singapore FCM Full time

**Job no**: 518457

**Brand**: FCM

**Work type**: Full time

**Location**: Singapore

**Categories**: Operations & Professional Services

This is a key role responsible for operational delivery of system, process and workflow changes. The successful applicant will be focused on supporting operations to adapt and adopt new processes brought on by large scale technology projects into the FCM brand. The role will work closely with several key stakeholders, regionally and globally.

First, they will be closely aligned to roles in GCI responsible for global changes in FCM digitalisation and subsequent changes that are needed from this - this could range from various initiatives that drive productivity, efficiency and enhanced customer experiences regional projects such as Hotel Hub. Next, they work with regional technology teams to organise and manage changes that result from key regional projects (such as the mid-office migration). Lastly, they will work with local market operations experts to ensure changes in FCM systems and processes and understood and embedded.

The role will encompass both global and regional design, so will need extensive knowledge off FCM systems at all levels. They will be part of the global deployment team ensuring all markets have all FCM products and solutions and local solutions that are fit for customer requirements.

Main job responsibilities include:

- Manage operational deployment of core FCM Systems
- Market and systems understanding
- Communication and change management