Operations Specialist

1 day ago

Singapore Prudential plc Full time

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

Job Profile Summary:
The Operations and Technology department in Prudential Financial Advisers (PFA) was set up to

implement processes in ensuring the conversion of inputs from various internal and external stakeholders into a services output with maximum efficiency while leveraging on latest Technology to deliver the best-in-class customer experience.

In this role, you’ll be reporting to the Heads of Operations and IT and is responsible for onboarding clients to PFA, which includes and not limiting to Client Risk Scoring to Name screening and ensuring operational governance.

**Job Description**:

- To review and ensure the sales process for 3rd party products are conducted according to internal guidelines and MAS regulations.
- Client onboarding (Client Risk Scoring, and Name Screening) and to document the rationale/ investigation findings
- Complete background checks and prepare case file (including corroboration against internal thresholds) for review by 2nd line as required
- Corroborate Source of Funds ("SOF") and Source of Wealth ("SOW") for High-Risk Customers ("HRC") for recommendation and approval.
- Coordinate between business units and Compliance department for AML matters
- Assist in identifying policy gaps, business issues, documentation gaps and formulate/improve policies, procedures, and practices
- To review, maintain and update SOP’s across PFA Operations in a timely manner.
- To support PFA Operations and IT on daily BAU matters, besides the above as requested by the HOD.
- Participate and/or lead new initiatives and projects as planned by the PFA Operations and IT department.

Who we are looking for:
As an ambitious new set up, we are looking for someone:

- Team player and strong communication skills
- Self-motivated and able to work independently and meet tight timelines
- Open-minded, receptive, and adaptable to changes
- Familiar with Singapore insurance processes and systems.
- Knowledge in Financial Crime matters (AML / ABC) is preferred.

Working Experience:

- Customer focused with excellent problem-solving skills, the ability to work with a positive attitude & excel under pressure.
- AML certifications preferred (eg. ACAMS, ICA)
- Experience in being involved in UAT or participation in projects
- Prior knowledge in General Insurance / Unit trust operations is an added advantage.
- Knowledge in AS400 system is also an added advantage

**Education**:

- A diploma or degree in business administration/ management and/or professional life insurance qualification
- Certification in Lean Six Sigma is an added advantage
- AML certifications preferred (eg. ACAMS, ICA)

**Language**:

- Articulate and proficient in written and spoken English

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