Tiktok Shop

1 week ago

Singapore TikTok Full time

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the Team
The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. In this role, you will have the opportunity to support our continued growth and expansion.

**Responsibilities**:

- Responsible for establishing and maintaining risk discovery mechanisms in global e-commerce, especially improving machine learning to improve precision and efficiency. Monitoring key metrics concerning consumers' negative feedback and issues along the customer journey.
- Collect risk discovery requirements from regions and align across regions, help define risks, develop labelling SOPs and work with the labelling team to retrieve sufficient data for model training.
- Based on business needs, closely collaborate with Product, Algo, and Data teams to initiate and implement plans for policy/label/mechanism iteration and process improvement.
- Monitor key metrics to ensure data stability, and provide analysis to help businesses better understand risk levels and trends. Risks arising from consumers' negative feedback in areas such as product quality, delivery timeliness, etc.

**Qualifications**:
Minimum Qualifications
- Excellent written and verbal communication skills; ability to explain complex concepts to stakeholders.
- Has rigorous logical reasoning and structured thinking skills, can independently initiate and deliver plans with quality; Have good data analytical skills.
- Has quick learning capability, proactive and self-driven attitude, a sense of responsibility and teamwork spirits.

Preferred Qualifications

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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