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Core Analyst, Trust

3 weeks ago

Singapore TikTok Full time

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?
- Research and explore issues stemming from escalations through the completion of post-mortems and root cause analyses
- Conduct in-depth analysis of incidents that pose significant harm to our users and brand to identify issues and provide improvement recommendations supported by data
- Generate unbiased conclusions and assessments for adherence and compliance
- Self-driven and able to work independently whilst also being an effective member within a team environment across functions and a willingness to be hands-on in the delivery of projects;
- Collaborate with stakeholders to identify, investigate and verify complex issues
- Partner with cross-functional T&S teams to drive recommendations to completion for continuous improvement and further mitigate risk
- Foster an environment of continuous improvement, experimentation, analytical thinking and precision, diagnose and identify areas for further analysis on an ongoing basis
- Use data to deeply understand issues at their core and deploy continuous improvement methodologies such as The 5 Why’s, Causal Factor Charting, Human Error Checklist, Fishbone, and Fault Tree

What should I bring with me?
- Bachelor’s Degree or equivalent experience
- 4+ years working in an analytical, investigations or research role in a fast-paced startup environment. Prior experience compliance or trust & safety is a plus
- Lean Six Sigma qualification (relevant experience may also be considered)
- Comfortable querying and interpreting complex data sets and using data to drive outcomes (data driven mindset and SQL or Excel skills a plus)
- Attention to detail and extremely well organized
- Process and solution oriented
- Excellent written and oral communication skills, comfortable presenting findings and insights to stakeholders and Trust and Safety leadership
- Excellent investigative, critical thinking skills and demonstrated ability of striving for operational excellence displaying outstanding analytical ability, communication, and presentation skills
- Ability to manage concurrent projects with a track record of hitting targets and deadlines
- Proven ability to balance competing priorities, workloads, and tight timelines in a fast-paced, dynamic work environment
- Demonstrated ability to process and digest large amounts of information and produce succinct conclusions
- Ability to present information and new ideas in an articulate manner and translate this into practical solutions within the T&S teams.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.