Global IT Business Process Specialist

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The Business Process Specialist in Sales, Innovation, and Marketing is to analyze and streamline complex business processes within these departments for a new global Enterprise Resource Planning (ERP) system. You will work to improve efficiency by identifying areas for improvement, developing innovative solutions, and implementing new processes to increase productivity and profitability.

The role requires a solid understanding of the organization's operations, policies, and procedures alongside a thorough grasp of sales, innovation, and development as well as marketing principles, relevant regulations, and best practices. The goal of the role is to define one consistent business process across our sell type functions globally through one operating model known as the “Meiyume Way”. Working closely with super users and cross-functional teams to identify the reporting requirements, process improvements, optimize workflow, and ensure compliance with regulatory requirements.

Key Results / Accountabilities:
- Analyse business processes for Sales, Innovation, and Marketing departments and recommend improvements to streamline workflows, increase efficiency and reduce costs.- Understand how product formulations and new product design process relates to the sales cycle from customer brief, design, quotation, sales order, invoicing to accounts receivable collection.- Define how sales teams participate in demand and production planning cycles.- Defines master data requirements and reporting needs globally for sales, innovation, and marketing teams including product formulations for seamless integration between systems.- Collaborate with cross-functional teams to identify areas for process improvement, develop solutions, and implement new procedures.- Develop and maintain process documentation and measurement systems to track progress and ensure compliance.- Investigate new technologies, tools, and methodologies to improve business processes, performance, and customer satisfaction.- Collaborate with the Sales, Innovation, and Marketing teams to provide training and support on new processes and tools.- Support the development of a culture of continuous improvement for process improvement and optimization.- Assist in the development and implementation of automated processes to improve efficiency and reduce errors.- Partners with suppliers, vendors, carriers, and other third-party entities to ensure transparency, reliability, and quality control.- Define and implement the global “Meiyume Way” operating model for sell (including sales, innovation, and marketing) working closely with our businesses around the world.- Act as a gatekeeper and custodian of the template for sell to consolidate and prioritize "needs" from different stakeholders with the justification that aligns with the value and best practice of the "Meiyume Way".- Provide thought leadership questioning the status quo on recommending changes to group design. Ability to escalate/influence as required.- Perform change impact assessments and define training plans to support successful and smooth transition from legacy ways of working to one “Meiyume Way” operating model.- Develop strong working relationships across key business stakeholders and peers to shape requirements. Making clear the options available.- Develop roadmap for globalization of sales, innovation, and marketing systems.- Provides training, coaching, and support to sell related teams to enhance performance, skills, and overall effectiveness.- Conducts root cause analysis and develops action plans to resolve sell issues and inefficiencies.- Identifies opportunities to streamline processes, reduce lead times, and drive cost savings, while maintaining or improving quality.- Stays current with industry trends, emerging technologies, and best practices to ensure continuous improvement of the sell functions.- Conduct training and provide guidance to end-users to ensure that they understand the processes and follow them correctly.- Work closely with cross-functional teams to ensure consistent and accurate reporting of sell related data.- Monitor key performance indicators and provide regular reports to management.- Ensure compliance with all relevant regulatory requirements, including GDPR, PIPL, and other local laws and regulations.- Collaborate with the internal business globally, IT, third parties and other teams to ensure that process changes are properly implemented and monitored.- Ensure effective knowledge transfer between teams in rolling out the “Meiyume Way” operating model, including process training wit