Field Engineer

6 days ago


Singapore Total RISC Technology Pty Ltd. Full time

**Overview**:
Our company is built of the quality of the service that we provide to our client whether that is maintenance managed professional or the actual technology itself as service. It is all a service. So no matter how strong you are in a technology you are unlikely to be a successful applicant for this role without a proven track record in delivery industry best client services. At TRT we service clients not technology a subtle but key differentiation. In addition, we are looking for applicants that are willing to grow into cross technology specialists as storage networking or server specialists instead of vendor based specialists. The successful applicant must display a resilience in their previous work history that has meant that they have learnt and achieved where others failed to.

The primary functions of a Field Engineer are to resolve incidents that are raised by our customers, and to implement changes and improvements required by customers. Incidents and changes can be related to UNIX and Wintel servers, tape libraries/drives, storage devices, printers and various other pieces of equipment.

**Primary Workflow**:

- Onsite break-fix hardware maintenance
- UNIX & Windows Operating System onsite support
- Problem Management
- Incident Response
- Customer Communication
- Escalation

Secondary Workflow:

- Provide assistance to the GSD Team by working on any ‘open’ or ‘pending’ service call.
- Conduct onsite physical and logical audit for proactive sparing
- Perform quarterly onsite preventive maintenance per assigned customer
- Create preventive maintenance reports
- Create incident reports as required
- Updating TRT internal procedures
- Updating TRT Knowledge Base for future service calls
- Learning additional technical and non-technical skills.

Required Deliverables:

- Ensure all logged incidents are resolved within SLAs
- Ensure all customer communication is prompt, professional and reliable.
- Ensure all commitments made to customers are met, or re-scheduled with the customer’s knowledge and approval
- Escalate calls through correct channels in a timely manner
- Continuously learn additional technical and non-technical skills
- 24 x 7 Support Structure
- Comply fully with company policy to protect the interests of TRT at all times

Key Accountabilities:
Break/Fix

Hardware Maintenance: Identifying failed hardware
Involve L2 and/or L3 support as and when necessary
Documentation of problem resolutions into TRT’s knowledge base
Ensure procedures are properly followed when onsite.

Disaster Recovery: Escalation to L2 and/or L3 for DR Execution

Incident Response: Call management
Appropriate escalation to Field Engineer Team Leader when necessary
Logistics and Service Partner Coordination:
Coordination with GSD Division for parts needed for a particular call
Coordination with GSD Division for Inventory Movements.

Service Call Updates: Ensure that all onsite service calls under your responsibility are updated to the GSD Team in a timely fashion.

OH&S Work Environment: Ensure that the technical work areas remain clean and organized at all times.
Ensure that the warehouse remains clean and organized where practical.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.

Internal MeetingsAttend pre-sales meetings, conduct solution design and presentations and answer technical queries from the customer.
Provide technical guidance and support to Global Support Delivery (GSD) and Field Engineers (FE) for escalated service calls.
Attend the customer site when necessary to perform escalated hardware or software fault resolution.
Document technical procedures and processes and update TRT knowledge database from time to time.

**Salary**: $2,102.14 - $6,853.43 per month



  • Singapore beBee Engineer Full time $80,000 - $120,000

    Role Description:">">We are seeking an Engineer to join our team, responsible for monitoring and maintaining critical information-communication systems.">">About the Role:">As a key member of our team, you will work alongside fellow engineers to ensure the reliability and functionality of our communication systems. Your expertise in advanced technologies...


  • Singapore beBeeMechanical Engineer Full time $90,000 - $120,000

    Job OverviewXnergy is a multi-VC funded and Sovereign-backed power solutions company, pioneering high-power universal contactless charging for global electrified mobility.We were voted a APAC 25 company in 2020 by Cleantech Group, recognizing our potential to make a significant impact in the next five-to-ten years.Our HQ is based in Singapore, with plans to...


  • Singapore beBeeMechanical Engineer Full time

    Job Overview Xnergy is a multi-VC funded and Sovereign-backed power solutions company, pioneering high-power universal contactless charging for global electrified mobility. We were voted a APAC 25 company in 2020 by Cleantech Group, recognizing our potential to make a significant impact in the next five-to-ten years. Our HQ is based in Singapore, with...

  • Design Professional

    2 weeks ago


    Singapore beBeeMechanical Engineer Full time $80,000 - $120,000

    Job Description">The primary objective of this position is to oversee the development and implementation of Mechanical, Electrical, and Plumbing (MEP) design systems for various building types.The ideal candidate will possess excellent technical skills, strong leadership qualities, and the ability to work effectively in a team environment.Key...

  • Field Engineer

    1 week ago


    Singapore SUBNERO PTE. LTD. Full time

    We are seeking a dedicated and skilled Field Engineer to join our team. In this role, you will collaborate closely with Project and Product Managers and Engineers to facilitate the testing of our products and solutions both in controlled lab environments and during field trials. You will be responsible for designing and executing comprehensive testing plans,...

  • Field Engineer

    9 hours ago


    Singapore WEMAINTAIN TECHNOLOGIES PTE. LTD. Full time

    WeMaintain is growing quickly, and we are looking for engineers to help support this growth. **What is different about WeMaintain?** Our entire company is built to support our engineers because we recognize that they are the people that deliver our service every day to our clients. Our ethos is "We Rise by Lifting Others". We believe that the engineering...

  • Field Engineer

    1 week ago


    East Singapore Lightway HR Consultancy Pte Ltd Full time

    On behalf of our client, who is a market leader in its own sector, we are looking for qualified personnel to join them as a **Field Engineer**: **Responsibilities** - To assist the Section Head in executing daily work duties, not limited to managing the team effectively. - To coordinate, schedule, and execute testing arrangements with the team monthly. - To...

  • Field Engineer

    1 week ago


    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesOn behalf of our client, who is a market leader in its own sector, we are looking for qualified personnel to join them as a Field Engineer :ResponsibilitiesTo assist the Section Head in executing daily work duties, not limited to managing the team effectively. To coordinate, schedule, and execute testing arrangements with the team...

  • Field Engineer

    2 weeks ago


    Singapore beBeeMaintenance Full time $4,000 - $6,000

    Job Role: Field EngineerAbout the JobThis is a key position in our organisation, responsible for ensuring that all equipment and systems are functioning at optimal levels.Perform routine maintenance checks on plant equipment to identify any issues before they become major problemsCarry out repairs and replacement of faulty components as neededConduct regular...

  • Field Engineer

    2 weeks ago


    Singapore beBeeMaintenance Full time

    Job Role: Field Engineer About the Job This is a key position in our organisation, responsible for ensuring that all equipment and systems are functioning at optimal levels. Perform routine maintenance checks on plant equipment to identify any issues before they become major problems Carry out repairs and replacement of faulty components as needed ...