Field Engineer

2 weeks ago


Singapore Total RISC Technology Pty Ltd. Full time

**Overview**:
Our company is built of the quality of the service that we provide to our client whether that is maintenance managed professional or the actual technology itself as service. It is all a service. So no matter how strong you are in a technology you are unlikely to be a successful applicant for this role without a proven track record in delivery industry best client services. At TRT we service clients not technology a subtle but key differentiation. In addition, we are looking for applicants that are willing to grow into cross technology specialists as storage networking or server specialists instead of vendor based specialists. The successful applicant must display a resilience in their previous work history that has meant that they have learnt and achieved where others failed to.

The primary functions of a Field Engineer are to resolve incidents that are raised by our customers, and to implement changes and improvements required by customers. Incidents and changes can be related to UNIX and Wintel servers, tape libraries/drives, storage devices, printers and various other pieces of equipment.

**Primary Workflow**:

- Onsite break-fix hardware maintenance
- UNIX & Windows Operating System onsite support
- Problem Management
- Incident Response
- Customer Communication
- Escalation

Secondary Workflow:

- Provide assistance to the GSD Team by working on any ‘open’ or ‘pending’ service call.
- Conduct onsite physical and logical audit for proactive sparing
- Perform quarterly onsite preventive maintenance per assigned customer
- Create preventive maintenance reports
- Create incident reports as required
- Updating TRT internal procedures
- Updating TRT Knowledge Base for future service calls
- Learning additional technical and non-technical skills.

Required Deliverables:

- Ensure all logged incidents are resolved within SLAs
- Ensure all customer communication is prompt, professional and reliable.
- Ensure all commitments made to customers are met, or re-scheduled with the customer’s knowledge and approval
- Escalate calls through correct channels in a timely manner
- Continuously learn additional technical and non-technical skills
- 24 x 7 Support Structure
- Comply fully with company policy to protect the interests of TRT at all times

Key Accountabilities:
Break/Fix

Hardware Maintenance: Identifying failed hardware
Involve L2 and/or L3 support as and when necessary
Documentation of problem resolutions into TRT’s knowledge base
Ensure procedures are properly followed when onsite.

Disaster Recovery: Escalation to L2 and/or L3 for DR Execution

Incident Response: Call management
Appropriate escalation to Field Engineer Team Leader when necessary
Logistics and Service Partner Coordination:
Coordination with GSD Division for parts needed for a particular call
Coordination with GSD Division for Inventory Movements.

Service Call Updates: Ensure that all onsite service calls under your responsibility are updated to the GSD Team in a timely fashion.

OH&S Work Environment: Ensure that the technical work areas remain clean and organized at all times.
Ensure that the warehouse remains clean and organized where practical.
Ensure that you adhere to ESD procedures.
Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.

Internal MeetingsAttend pre-sales meetings, conduct solution design and presentations and answer technical queries from the customer.
Provide technical guidance and support to Global Support Delivery (GSD) and Field Engineers (FE) for escalated service calls.
Attend the customer site when necessary to perform escalated hardware or software fault resolution.
Document technical procedures and processes and update TRT knowledge database from time to time.

**Salary**: $2,102.14 - $6,853.43 per month



  • Singapore beBeeMECHANICAL ENGINEER Full time $150,000 - $200,000

    Lead Mechanical Engineer PositionAbout the Role:We are seeking an experienced and skilled Lead Mechanical Engineer to join our team. The ideal candidate will have a strong background in mechanical engineering, excellent project management skills, and the ability to lead a team of engineers.Key Responsibilities:Review contract documents and make necessary...


  • Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...


  • Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...


  • Singapore beBeeMechanical Engineer Full time $4,500 - $5,500

    Job Title: Senior CNC Machinist Specialist">Overview:">We are seeking a skilled and experienced CNC Machinist to lead our machining operations. The ideal candidate will have a strong background in mechanical engineering, manufacturing, or a related field.">About the Role:">This is a leadership position that requires expertise in CNC turning and milling. You...


  • Singapore beBeeMechanical Engineer Full time

    Job DescriptionAt our organization, we apply our knowledge and expertise to drive meaningful solutions for the pharmaceutical industry. As a dedicated professional in this field, you will play a vital role in shaping the future of life sciences.As a key member of our team, you will be responsible for overseeing the entire HVAC design process. Your technical...

  • Field Engineer

    1 week ago


    Singapore Quess Corp Limited Full time

    **Job Information**: Industry **IT Services*** Salary **3000*** Work Experience **1 - 4 years*** State/Province **Singapore*** City **Singapore*** Zip/Postal Code **229862*** Country **Singapore*** - **Communication skills **- field engineers should be strong communicators who are able to talk with customers and explain complex issues to people...


  • Singapore beBeeProcess Engineer Full time $120,000 - $180,000

    Job Description">Hanwha Ocean Offshore Business is transitioning from a traditional shipbuilder to an Engineering, Procurement, Construction, Installation, and Operation (EPCI(O)) solution provider. We offer products such as FPSO, FLNG, Offshore Renewables, and other Floating Production Units.We are expanding our global footprint by establishing new Global...

  • Field Engineer

    4 days ago


    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    On behalf of our client, we are looking for qualified personnel to join them as Field Engineer: - To assist Section Head in executing daily work duties not limiting to managing the team effectively. - To co-ordinate, schedule and execute testing arrangement with the team on a monthly basis. - To resolve breakdown during testing and unforeseen disruptions...

  • Field Engineer

    12 hours ago


    Singapore Marlink group Full time

    FIELD ENGINEER Singapore or Manila **About the Marlink Group In today's world, connecting our customers' businesses and assets in the most remote and challenging locations has never been more important. As a true partner to our global customers, we provide smart network solutions that connect people and assets around the globe and in all markets where...

  • Field Engineer

    1 week ago


    Singapore WEMAINTAIN TECHNOLOGIES PTE. LTD. Full time

    WeMaintain is growing quickly, and we are looking for engineers to help support this growth. **What is different about WeMaintain?** Our entire company is built to support our engineers because we recognize that they are the people that deliver our service every day to our clients. Our ethos is "We Rise by Lifting Others". We believe that the engineering...