Operation Manager

1 week ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

**lyf Champion**

You plan and direct the general operations of the property. You oversee every aspect of the property, achieve optimum standards of service and value to the guests with profit goals in a manner consistent with our policies, philosophy and targets. Your responsibilities also include formulating policies, managing daily operations, and managing of human resources. You will report to General Manager, lyf. You can expect to do the following:
**Responsibilities**
- Takes overall responsibility for financial performance of the property and the achievement of property sales and profit objectives
- Be responsible for planning, controlling and coordination of all functional events as requested by the Management
- Manage lyf Guards and other operational functions in providing excellent service standards and building the community for residents
- Look into the productivity of all different functions and work with them to increase efficiency
- Ensure that all staff place focus on skills upgrading by attending relevant training courses
- Lead the environmental, health and safety plans, ensure that the workplace is safe, the environment is being protected and any risk is avoided
- Evaluate employee performance and work with Human Resource Team to provide staffing recommendations
- Review guests’ feedback and aim to improve on the standards of services
- Cultivate good business working relationships with guests, owners and partners
- Ensure adherence to relevant legislations (ie; fire, licensing and employment)
- Manage execution of the Sales & Marketing plan of the property
- Perform related tasks as assigned

**Job Requirements**

You have:

- At least 8 years of relevant experience preferably in the hospitality service industry
- Attained at least Diploma in Hospitality or Hotel Management
- Knowledge of change management and the ability to discover operational efficiencies
- Service-oriented, attentive to details and observant
- Enjoy learning a variety of tasks and concurrently managing several departments.
- Management and supervisory skills

Employability Partner: NTUC’s e2i (Employment and Employability Institute)

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