Senior UX Researcher

1 week ago

Singapore PEBBLEROAD PTE. LTD. Full time

**About PebbleRoad**:
PebbleRoad is a Singapore-based strategy, design and innovation practice. We help organisations in their digital transformation journey by aligning their strategic vision, creating digital experiences and building internal capabilities.

We started our practice in 2004 with one objective: to do impactful work. This single-minded pursuit has guided who we hire, who we work for, our work, and our decisions.

We work with clients such as DBS (Singapore), Digi (Malaysia), Sinar Mas (Indonesia), ADB (Philippines), CLP (Hong Kong) and many government agencies in Singapore.

PebbleRoad is a **hybrid working company **. Yes, we have an office in Singapore, but it is used for team meetings, client meetings, reading books, and celebrations.

**Our work**:
We design and build human-centred, modern digital services.

We excel in 3 areas:

- **Strategy**: We focus on creating business value. We engage business leaders on productivity, customer satisfaction, operational excellence and workplace culture.
- **Design**: We are design-led. We approach problems from an outside-in perspective, engage various stakeholders, test ideas and build prototypes.
- **Technology**: We build digital services using a modern tech stack that includes low-code tools, AI/ML and APIs. And yes, we use Scrum as our development methodology.

We assign a team to each project (an engagement). Every team is cross-functional and dedicated. The team roles include Engagement Directors, Product Owners, Product Designers, Content Strategists, UX Researchers and Engineers. These engagements may last between 3 to 18 months or more.

As a UX Researcher, you’ll lead the generation of insights to shape decision-making by senior leaders and inform the design of products, services, processes, and business strategy.

**Responsibilities**:
Your responsibilities are:

- Work closely with clients to understand their goals
- Design and conduct end-to-end generative research through largely qualitative methods and occasionally quantitative methods
- Facilitate synthesis and ideation in presentations and workshops with clients
- Work closely with team members and clients to ideate and prioritise to-be flows, concepts and features based on insights
- Strengthen our community of practice by building our internal and external research tool kit (e.g. strategic foresight tools, Jobs-to-be-Done)
- Act as a thought leader in the research domain by staying informed about how the research practice is evolving and its impact on our practice

**Experience**:
Here are the experience and skills we'd love you to have:

- 6-8 years of relevant experience driving innovation, strategy, and design in enterprise or consulting environments
- Critical and strategic thinking demonstrated in your portfolio of recent work
- Ability to adapt, collaborate, and build consensus in highly ambiguous, fast-changing environments
- Strong curiosity and willingness to quickly gain knowledge to elevate the team’s holistic understanding of new domains or spaces
- Willingness to learn new skills and conduct activities outside the typical remit of UX research (e.g. product management, business process mapping)
- Executive presence with the ability to manage senior client stakeholders by leading conversations and making recommendations at the intersection of design, business, and technology

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