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Senior UX Researcher

2 weeks ago

Singapore NE Digital Full time

COMPANY DESCRIPTION

NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life through digital services in the area of daily essentials, health and community care, childcare and education as well as financial services.

**The Team**

We believe that diversity is key to driving an innovative, cohesive, productive and fun workplace Hence, at NE Digital our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one

Contributing to a social purpose through technology, our team of passionate and dedicated folks are spread into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health and among others

**Creating technologies that impacts**

DESIGNATION : Senior UX Researcher

RESPONSIBILITIES

NE Digital is currently hiring for Senior UX Researcher to support the product and design research team at Fairprice. If you're an inquisitive researcher, comfortable in a high-velocity environment, and aren't afraid to take on the complex and long-established business of grocery and turn it into something thoughtful and magical, we want to hear from you

This person will report to the UX Research Lead and work closely with product designers and researchers. Additionally, this person will collaborate extensively with internal product & business teams working towards reaching customer centric solutions.

**What you will be doing**
- Working in a fast paced environment, designing and implementing research that effectively answers key business questions
- Design and conduct generative and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys)
- Present learnings in an insightful and empathetic manner. Design output and learnings in formats that drive the most impact with stakeholders
- Triangulate qualitative research with inputs from Data Science, Surveys, Market Research and Secondary data
- Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
- Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence
- Create methodologies that align to the needs of the organisation
- Be the consumer's voice and champion within the organisation and build customer centricity in all our product building initiatives
- Deliver quality work with light managerial supervision

QUALIFICATIONS

**What you need to have**
- BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science or a related field, or equivalent practical experience
- **5+ years of experience** in a product development research environment
- Ability to go beyond what users say, to understanding what they really mean. To connect with users emphatically
- Ability to frame key questions, create research plans to address those, conduct research, moderate and synthesize the findings into meaningful, actionable insights
- Organized, detail oriented and able to work independently on multiple projects at once
- Strong oral and written communication skills.
- Independent & a self starter, taking initiative keeping relevant partners in the loop

**Good to have**
- Strong quantitative research skills.
- Design skills.
- Experience with remote usability