Retail Consultant

7 days ago

Singapore AESOP SINGAPORE PTE. LTD. Full time

**POSITION **PURPOSE
To consult, serve and prescribe Aesop products to new and existing customers. Ensuring the highest level of service is provided to customers, the role contributes to maximising sales and financial growth. All decisions and actions are made in line with company procedures and guidelines.

**MAIN RESPONSIBILITIES
**Sales and Financial Management**:
**Financial Management**:

- Follow directions on managing controllable expenses
- Assist the Store/Counter Manager with cash handling and manage the banking in an appropriate and responsible manner

**Operations**:

- Escalate any issues within store / counter to Store Manager (e.g., maintenance, cleaning, OH&S)
- Identify improvements and/or modifications to processes and systems, and discuss with Store Manager
- Opening and closing responsibilities

**Inventory Management**:

- Be conscious of stock loss, following directions on preventing shrinkage and escalating any issues
- Assist with store stocktakes, as required

**Sales**:

- Contribute to store sales
- Understand store sales budget and performance against KPIs
- Support initiatives to improve product performance and return on floor space

**Customer Experience and Brand Management**:
**Customer Experience**:

- Ensure the Aesop approach to customer service and consultations is upheld and demonstrated
- Resolve customer complaints in a timely and effective manner, escalating any issues to the Store Manager
- Stand for extended periods of time and undertake some lifting of up to 15kg

**Brand Management**:

- Be aware of marketing and promotional initiatives
- Support shopping events
- Assist Store Manager with maintaining relationships within local community
- Adhere to standards for store and product presentation

**Presentation**:

- Understand and meet Aesop’s dress and grooming standards

**Self-Leadership and Development**:
**Recruitment and Induction**:

- Proactively complete induction

**Performance Management**:

- Prepare for and participate in Development Conversations
- Seek out feedback on performance

**Training and Coaching**:

- Actively participate in training

**Retention**:

- Contribute to a positive and harmonious work environment that encourages retention

**Team Events**:

- Participate in social events

**Communication and Administration**:
**Communication**:

- Maintain effective, regular and Aesop appropriate communication with colleagues
- Attend and participate in forums and meetings
- Read and action all communications in a timely manner

**Administration**:

- Complete all delegated administrative tasks in an accurate and timely manner
- Maintain proficient computer skills and program knowledge

At Aesop, we believe that the best people drive our business to continued success and so wetake a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

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