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Digital Workplace Engineer

2 weeks ago

Singapore Trust Bank Singapore Limited Full time

Trust is the first of a new breed of banks in Singapore - digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high quality products for our customers.

As a **Digital Workplace Engineer** you'd be able to work on and solve some of the many interesting challenges we are facing, learn new ways of working, and build delightful high-quality products for our customers.

**Responsibilities**:
Additionally, this individual should have good project management skills and have a problem-solving attitude with an ability to influence team to achieve goals and objectives.

**Responsibilities**:

- Ensuring alignment of solutions evolution with the overall IT architecture landscape, with the strategic move towards a cloud first architecture.
- Supporting the development of a business plan related to the adoption of new End User technologies and providing expert support to business counterparts and operations, as required.
- Managing and developing desktop/digital workplace architecture and ensure solution meet the necessary security, supportability, performance requirements.
- Ensuring quality compliance and managing projects technology adoption according to the methodology.
- Review internal processes and adhere to service excellence for end users
- Ability to assist in Digital Workplace BAU operation and conduct in-depth diagnostics on Microsoft products, e.g. Microsoft Azure, Microsoft Intunes, Microsoft 365 products and services and response according to SLAs.
- Be able to work individually and collaborate with internal teams effectively.
- Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool.

In order to be successful at the role, you must have the following:

- 5+ years of experience working in a team supporting sizable digital services within a high growth and rapidly changing environment. Experience in financial services is advantageous
- A degree in a technical discipline, e.g. information systems, computer science, electrical engineering etc. is preferred but not required
- Experience in the desktop hardware and software support for a corporation, the experience of initial setup an advantage
- Ability to work independently, be a self-starter and own the issues
- Experience supporting MacBook, PCs, laptops, Smartphones, iPads, iPhones etc. In-depth, hands on problem solving expertise in desktop hardware, operating systems and software packages, e.g. O365, Azure AD, OKTA, VMware Workspace ONE, Networking, Windows10, MacOS, Windows Virtual Desktop Environment,
- A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points i.e. WAP, and networking

**Role Specific Technical Competencies**
- Experience supporting MacBook, PCs, laptops, Smartphones, iPads, iPhones etc. In-depth, hands on problem solving expertise in desktop hardware, operating systems and software packages, e.g. O365, Azure AD, OKTA, VMware Workspace ONE, Networking, Windows10, MacOS, Windows Virtual Desktop Environment,
- A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points i.e. WAP, and networking

**Come as you are** Trust is an inclusive and open-minded workplace. If you are smart and good at what you do, that's what we care about. So come as you are.

**Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind.** We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.