Global Account Management Program Coordinator

**Global Account Management Program Coordinator**

Who we are BTS is a consulting and leadership development company that helps organizations achieve tangible business results from their people development initiatives. BTS adds value to its clients through a suit of practice area: Strategic Alignment and Business Acumen, Leadership and Coaching, Change and Transformation.

AT BTS, we enable leaders to practice making real-life business, management, and sales decisions in a safe environment. We provide experiential learning-based experiences and believe strongly in the idea of having people convince themselves that they need to do things differently when their organization needs them to change their behaviors in a certain context. The tools we use - business simulations, scenario simulations, engage maps, boards, digital technology etc. - allow participants to make decisions, understand the consequences, and experience the results as they would in their job.

**Our #1 Value is Positive Spirit and Fun**

GAM Program Coordinator is responsible for overseeing the successful implementation and roll-out of our leadership development programs. Someone who is detail-oriented, deadline-driven, and highly organized. This role is critical to our service delivery and ongoing growth and serves as an entry point into our company and the wider learning and development industry. You will be providing support on the operational side of our programs. You are the professional first point of contact for the other regions’ program coordinators and external faculties throughout the implementation of a learning program. An outgoing, collaborative communication style will be essential.

**Responsibilities**:

- Collaborate with the PRO APAC team and making sure high quality of project management is achieved, e.g., following up with the post-workshop evaluation scores, bringing problems/issues/potential risks to the key stakeholders’ attention, etc.
- Serving as the point of contact for external facilitators
- Scheduling and coordinating of resources, including staffing of facilitators as required by project
- Monitoring and assessing the progress of program
- Spend 60% of time managing GAM projects and 40% on maintaining data on Enterprise Resource Planning (ERP) system hosted on Salesforce (cloud-based software)
- Uploading project information relating to global and local projects on ERP system. This includes creating new ERP entries, staffing resources, inputting fees as per SOW, uploading post-workshop evaluation scores, and everything else relating to the workshops.
- 2 - 3 years of experience in managing large scale and/or complex learning program
- Excellent project management skills, with the ability to coordinate multiple program rollouts/projects at the same time
- Proactive and have strong problem-solving and planning skills
- Detail-oriented and process-oriented
- Fluency in English are required
- Good communication and interpersonal skills, with an authentic and confident presence that builds credibility and trust
- Be able to take calls with global offices (in US/EU), which might happen after normal working hours (once a month or less)

**We offer**:

- Competitive compensation and benefits package
- Exposure to complex journeys for large corporations from a variety of industries
- Exposure to clients and colleagues from multi-cultural background Casual and fun professional atmosphere emphasizing freedom, responsibility, collaboration, excellence, and individual growth

**Application Process**: please follow these instructions closely:

- Your cover letter should explain your interest in BTS
- Your CV should not exceed 2 pages

**Salary**: $10.00 - $15.00 per hour

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday