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Engineer (Technical Support)

2 weeks ago

Singapore CANATEC PTE. LTD. Full time

**Key Responsibilities**

**Technical Proposal & Tender Management**
- Develop and submit comprehensive technical proposals, compliance matrices, datasheets, and tender documentation.
- Review project specifications, drawings, and client requirements to ensure solution alignment.Coordinate with project teams and consultants to validate technical submissions against specifications.

**Pre-Sales Engineering & Solution Design**
- Conduct site surveys, gather critical data, and perform technical evaluations for system design.
- Select optimal products/systems based on technical feasibility and client needs.Develop and deliver compelling technical presentations to clients and stakeholders.

**Testing, Commissioning & Issue Resolution**
- Execute system testing, commissioning, and performance validation.
- Diagnose, troubleshoot, and resolve complex product/system issues (hardware/software).Develop alternative solutions for product limitations or field failures.

**Technical Documentation & Knowledge Management**
- Generate incident analysis reports, equipment records, and maintenance documentation.
- Maintain accurate hardware/software databases and compliance trackers.Deliver product training to clients and internal teams.

**Collaboration & Innovation**
- Provide proactive technical updates to cross-functional teams (Sales, Engineering, PMO).
- Support product innovation and improvement initiatives.Attend project meetings and client technical reviews.

**Requirements**:

- Bachelor in Mechanical/Electrical Engineering or related field.
- 0-2 years (open to fresh graduates with relevant project exposure).
- Preferred: 1-3 years in HVAC, BMS, CRAC, or building systems technical support.
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
- Working knowledge of AutoCAD/BIM tools for drawing review.
- Understanding of mechanical/electrical systems and engineering principles.
- Problem-Solving: Proactive in diagnosing technical issues and delivering solutions.
- Communication: Exceptional interpersonal skills for client/stakeholder interactions.
- Execution: Ability to manage tight deadlines and multitask in fast-paced environments.
- Adaptability: Willingness to work irregular hours and travel overseas for project.
- Highly motivated team player with a growth mindset.
- Resilient under pressure with strong follow-up coordination.
- Comfortable working on construction sites and in field environments.