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Rail Services Manager

2 weeks ago

Singapore SMRT Corporation Ltd Full time

Rail Services Manager

**Job Purpose**

**Responsibilities**

**Support Train Operations and Requirements**
- Ensure a safe and reliable train service for staff and commuters
- Ensure all incidents, feedback and complaints related to train services from internal and external stakeholders are

investigated and followed up promptly
- Ensure readiness of crew facilities in mainline and depot
- Ensure compliance to all regulations and operating procedure
- Review the documentation of all train operation activities to ensure currency for Standard Operating Procedures
- Conduct patrols and visual track inspections at depots or the mainline
- Required to work on 3 rotating shifts

**Manage Rail Incidents and/or Accidents**
- Supervise the redeployment of Train Captains during rail incidents, accidents, and unfulfilled schedules
- Conduct, coordinate and escalate on the investigation of rail incidents and/or accidents
- Assess, perform and coordinate recovery actions for rail incidents and/or accidents between relevant parties
- Coordinate responses to rail incidents and/or accidents with internal and external stakeholder as an Assistant

Incident Officer
- Coordinate follow-up actions to prevent the recurrence of rail incidents and/or accidents

**Staff Management**
- Ensure workforce readiness via engagements with duty staff
- Ensure overall operational performance, welfare, discipline, competency and proficiency of Train Captains under

his/her charge

**General**
- Undertake any other tasks and projects as assigned

**Qualifications & Work Experience**
- Degree in Engineering or Diploma in Engineering with related experience

**Skills**
- Proficient in Microsoft Office
- Good inter-personal and communication skills, able to work independently as well as in a team environment with

individuals of diverse backgrounds
- Detail-orientated and highly organized
- Must be highly motivated and able to work under pressure and handle stress