Sr. Manager IT Customer Solutions, Service

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

**Responsibilities**

IT Value Proponent:

- Engage with internal and external stakeholders and be able to present and articulate the value of IT across the region, both, for end customers and for DHL operations.
- Strong bridge between supply side IT and business development. Must therefore have a high understanding of both functions.
- Engage with IT Global and IT country leads and develop programs leading to standardization of customer solutions.
- Be an ambassador of best practices and develop product capability info packs and collateral that can be distributed across the region.
- Direct liaison with regional business development team as the IT Solution owner and propose solutions that are scalable, standardized and best fit for purpose.
- IT Customer Solutions SME and be the regional champion to train, coach and develop competency in countries.

Business Pursuit:

- Responsible for regional IT bids that are being pursued by Business Development (BD) teams. Aligning of the needed solutions, costing, and deployment plans across multiple countries.
- Work closely with Business Development and Solution Design teams to understand customer IT requirements and develop IT solution proposal that include the scope, timeline, commercial, and deployment approach.
- Present and sell DHL Supply Chain IT solutions to customer that are standard offering.
- Conduct and participate IT solution concept peer review and work to obtain sign off from stakeholders. Ability to explain complex technical issues in a way that non-technical people may understand.
- Manage distributed in-country IT Customer Solutions teams for multi-country bids. Support in-country IT Customer Solutions community for a single country bids Project Delivery.
- Strong domain knowledge of Warehouse management systems, B2B integrations, 3rd party integrations, SaaS vendor solution offering etc.
- Own the cost model process and further run initiatives leading to automating tender/bid process. Develop cost models and convert to template and self-provisioning tools for business users.

**Requirements**:

- 5+ years of technical experience in selling and implementing Supply Chain IT solutions in Supply chain and service logistics industry.
- 3+ years of experience n IT SDLC, PDLC, Development and IT delivery role. Not an IT developer/coder but strong technical skills as foundation education or experience.
- 3+ years of working experience in complex cross-functional organization with strong expertise in stakeholder management.
- Strong with numbers, able to model costing and finance pertains to IT investment and value proposition.
- Interpersonal and leadership skills - collaboration, facilitation, and negotiation skills and ability to challenge and shape direction towards standardization and best practices. Mediator and relationship builder with succinct oral and written communication is desired.