Retail Sales Manager

2 weeks ago

Outram, Singapore Top Middle Base Pte Ltd Full time

**About Us**: Oo La Lab is a creative and innovative fragrance boutique that blends the worlds of beauty and perfume with a unique, immersive experience. We pride ourselves on crafting bespoke scents that tell personal stories and connect people through culture, emotion, and sensory play. Our new boutique at 71 Amoy St is set to be a destination for fragrance enthusiasts and newcomers alike, offering a vibrant and dynamic environment.

We are seeking a passionate and experienced Retail Sales Manager to lead our team at the new Oo La Lab boutique in the heart of Singapore's Chinatown. This role requires a dynamic individual with a strong background in the beauty, perfume, or cosmetics industry, who can thrive in a fast-paced environment and deliver exceptional customer experiences.

**Key Responsibilities**:

- **Sales Management**: Drive sales and meet targets by providing excellent customer service and fostering a sales-oriented environment. Create and implement effective retail and sales processes.
- **Team Leadership**: Lead, motivate, train, and develop the retail team to ensure high performance and effective teamwork.
- **Customer Experience**: Create a welcoming and engaging atmosphere for customers, providing personalized fragrance consultations and recommendations.
- **Inventory Management**: Oversee stock levels, manage inventory, and ensure the store is well-stocked and visually appealing.
- **Event Coordination**: Plan and execute in-store events and workshops to enhance customer engagement and drive foot traffic.
- **Reporting**: Monitor and report on sales performance, customer feedback, and market trends to senior management.
- **Operational Excellence**: Ensure the store operates smoothly, adhering to company policies and maintaining high standards of cleanliness and organization.

**Requirements**:

- Proven experience in retail management, preferably within the beauty, perfume, or cosmetics industry.
- Strong presentation skills with the ability to engage and inspire customers.
- Excellent organizational skills and attention to detail.
- Team player with the ability to lead and collaborate effectively.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
- Passion for the beauty and fragrance industry, with a good understanding of market trends and customer preferences.
- Flexible approach to work and being able to work well with people of all levels
- Experience with the high-end/ luxury category would be advantageous
- Fluent verbal and written English is mandatory, and proficiency in other languages, such as Mandarin, is an advantage.

Pay: $3,000.00 - $4,000.00 per month

Supplemental pay types:

- 13th month salary
- Commission pay
- Performance bonus

Work Location: In person

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