System Admin

**Job Summary**:
The System Administration and Management (SAM) Engineer will be

responsible for performing system administration and management activities to support

our company's and in-scope institutions' business requirements. This role involves

managing a variety of operating systems, system software, and hardware, ensuring high

availability, and maintaining compliance with ITIL framework V4.

**Key Responsibilities**:

- System Administration: Perform system administration tasks for various operating

systems including Microsoft Windows Server, Redhat Linux, Suse Linux, Ubuntu,

Solaris, IBM AIX, Oracle Linux, and more.
- System Software and Hardware Management: Manage system software and

hardware such as Active Directory, DNS, DHCP, Azure AD, file servers, clustering

solutions, SAN/NAS storage, virtualization platforms, and more.
- Monitoring and Support: Proactively monitor development, staging, production,

and disaster recovery systems for anomalies or service disruptions. Diagnose and

resolve system faults.
- Transition Support: Assist with transition activities to take over responsibilities

from existing vendors or in-house personnel.
- Compliance and Security: Ensure compliance with legal licensing regulations and

internal security policies. Perform secure and timely patching for all managed

systems.
- Documentation and Reporting: Develop, maintain, and update system

documentation, standard operating procedures (SOPs), and various reports

including security, incident, and performance reports.
- Automation and Optimization: Utilize automation tools to optimize manpower

usage and improve productivity in areas such as system provisioning, operation

monitoring, fault isolation, and recovery.
- User Support: Provide support for privilege/special user administration activities

and ensure effective communication with end users.
- Backup Management: Coordinate with backup teams to configure and test

backups, develop and maintain backup scripts, and perform restoration testing.
- System Access Management: Manage access controls, perform privilege user

identity management functions, and ensure compliance with access control policies.
- Availability Management: Utilize enterprise systems monitoring tools for proactive

monitoring, develop availability plans, and track hardware maintenance.
- Disaster Recovery Planning: Assist in disaster recovery planning, conduct annual

DR exercises, and develop recovery plans for critical computing components.
- Configuration Management: Maintain up-to-date documentation for configuration

items, manage hardware and software configurations, and ensure compliance with

configuration management policies.
- Performance Management: Monitor and report server performance, perform

system configurations and modifications, and establish performance thresholds.
- Problem Management: Coordinate problem management processes, document

and communicate critical problems, and ensure proper closure of issues.
- Change Management: Conduct impact analysis for proposed changes, manage

change requests, and implement approved changes.
- Audit Support: Support periodic audits, extract system information for audits, and

follow up on audit findings.
- Capacity Planning: Monitor system resource usage, assist in testing server

performance, and provide capacity usage trending reports.
- Security Management: Define security requirements, establish access control

measures, perform periodic security audits, and support security investigations.
- Equipment and Software Maintenance: Coordinate third-party maintenance

support, monitor equipment health, and recommend spare parts or equipment

configurations.
- Redeployment and Decommissioning: Perform de-installation and redeployment

of equipment, ensure secure data removal, and manage asset movement.
- Reporting Metrics: Provide various reports including executive summary, security,

incident, problem, availability, performance, and change management reports.

**Qualifications**:

- Education: Diploma or Degree in Computer Science, Information Technology, or

related field.
- Experience: Minimum of 3 years of hands-on experience in system administration

and management.

Technical Skills: Proficiency in operating systems (Windows, Linux, Unix), system

software (Active Directory, DNS, DHCP), virtualization platforms (VMWare, Hyper-V), and

storage solutions (SAN, NAS).

Certifications: Relevant technical certifications such as VMware Certified Professional

(VCP), Microsoft MCSE, Red Hat Certified Engineer (RHCE), or equivalent.

Soft Skills: Strong problem-solving, decision-making, and communication skills. Ability to

work effectively in a team and handle multiple tasks simultaneously.

ITIL Certification: ITIL certified and well-versed in ITIL environment.

Additional Requirements:

- For Shift work: Ability to work on different shifts, including nights, weekends, and

holidays.
- Availability: Must be available for on-call