Supervisor, Repair Operations

**WHO WE ARE**:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry.

We are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

**JOB SUMMARY**:

- Plan and coordinate the day-to-day work activities of Repair Technicians to maximize the efficiency of the repair workforce, minimize delays, and continually meet the production goals of the Repair Shop.
- Hire, train, supervise and appraise direct reports. Ensures that all necessary work records are properly executed and performs audits to ensure that repair processes conform to regulatory requirements and quality manual requirements.
- Successfully interact with all levels of the technical staff and senior management at PACSS.
- Perform as primary contact on regulatory matters. Has occasional interface with customers.

**MAJOR RESPONSIBILITIES**:
**1.Supervisory (60%)**
- Hire, train, supervise, and appraise direct reports.
- Coordinate with senior technicians to assign daily repair duties as needed to maximize repair efficiency and maintain Shop turn-around-time (TAT) and productivity for repairs.
- Assist in ensuring that all necessary work records are properly executed by Shop personnel.

**2.Technical (40%)**
- Develop, build, modify, troubleshoot, and verify testers for Shop use.
- Provide on-demand support for the Shop operations, including part obsolescence/substitution, hardware/software modification programs, and supply/tool ordering.
- Perform regular informal observations to ensure that repair processes conform to CAAS/EASA/FAA regulations and quality manual requirements. Report discrepancies to the Repair Operations Manager/QA Manager for investigation/correction.
- Assist with stock storage, control, segregation, and identification of all items or units in the repair process.

**KNOWLEDGE/ SKILL REQUIREMENTS**:

- Must be able to develop, build, modify, troubleshoot, and verify testers for Shop use.
- Knowledge of SAP/Oracle.
- Intimately familiar with regulatory requirements to ensure that shop operations are in regulatory compliance.
- Builds customer satisfaction through identification, tracking, reporting and successfully overcoming technical repair issues.
- Effective organization, problem-solving, and communication and leadership skills; prior formal supervisory/managerial training preferred.
- Must be able to successfully communicate with all levels in the organization.
- Effective organization, problem-solving, communication and leadership skills.
- Directs subordinates to complete assignments using established guidelines, procedures and policies.
- Must be able to work within a multi-cultural environment and read and write English.
- Make well-reasoned decisions within established guidelines and be able to judge which changes are acceptable to meet situations that were unforeseen when guidelines were established.
- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
- Works on issues where analysis of situation or data requires review of relevant factors.
- Exercises judgment within defined procedures and policies to determine appropriate action.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

**WHAT WE OFFER**:
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. **We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.**

**OUR PRINCIPLES**:
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
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**Please include the following in your resume**:
**1. Earliest availability**

**2. Reason for leaving the last position (if applicable)**

**3.Current/last drawn salary**

**4. Let us know why you're a good fit for this role**

**Our apologies; only shortlisted applicants will notified