Customer Service Officer

1 week ago

Geylang, Singapore PHYLUX PTE. LTD. Full time

**PHYLUX PTE LTD**

An Integrated Solution Provider for Home/Office/Commercial/Industrial offering Lightings, Ceiling fans, Home Automation, Sanitary, Kitchen wares, Curtains, Digital Locks and Furnitures
Distributor and/or Authorised Dealer for International Branded Home Improvement Products
Energy Saving DC Fans

e.g
- Big Ass fans / Haiku fan (Distributor) and Taiwan DC fan (Aero, Helix, Spin, Column etc.)
- Swarovski Crystal Lighting (Distributor)
- PHILIPS Lighting (Distributor);
- OSRAM Lighting (Distributor)
- Schneider Electric Home/Office Automation (Smart Home) and Decorative Switches
- Normal AC fans e.g KDK, Fanco, Elmark, etc
- Yale Digital / biometric Locks

Responsilibilities:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Fresh Graduate May Apply

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $1,700.00 - $2,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Professional development

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Singapore 409022 (required)

Work Location: In person

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