Assistant Vp, Production Support Level 2

1 week ago


Queenstown, Singapore 3677 Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Work on production incident with respective stakeholders for trouble shooting, RCA analysis and issue resolution.
- Attend to user query and clarification timely.
- Provide necessary information needed to L3 support for their investigation and permanent fix prioritization.
- Review and track all production incident and problem tickets till closure in meeting the TRO
- Work with respective stakeholders to put in place necessary preventive measure for any recurring issues
- Build and maintain repository for KB articles for recurring issue and production support documents
- Support system operation activities eg. infra/OS patch and maintenance, key/certificate renewal, industry wide exercise, DR/BCP etc.
- Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.

**Job Requirements**:

- Degree in computer science/engineering
- Minimum 5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking industry
- Experience in SilverLake banking system, preference is Core Retail Banking, Loans, ATM, Payment products
- Experience in AS400/iSeries database and operation system for 3-5 years
- Experience in system architecture and design and SDLC
- Good analytic and problem-solving skills. Must be attentive to details.
- Ability to work in a fast-paced, team-oriented environment
- Strong & assertive communicator in speaking & writing

**Good to have**:

- Good understanding and experience of ITIL methodology
- Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
- Broad knowledge of hardware, software and programming

**Essential Technical Skill**:

- Experience in mainframe and/or open system platforms and Card product knowledge are plus points.
- Experience with Connect Direct, Control-M, Aldon, Splunk, Geneos tooling are added advantage

**Be a part of UOB Family**:



  • Queenstown, Singapore 3677 Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Queenstown, Singapore Chapter 2 Full time

    **About Us** Chapter 2 uses a combination of people, process and technology to scale our client’s businesses. We have redefined the traditional RPO model to achieve fast, economical and exceptional results. Our holistic approach combines a dedicated embedded talent, best in breed technology and employer branding into organisations across all sectors. We...

  • Senior Level Artist

    2 weeks ago


    Queenstown, Singapore IGG Singapore Pte Ltd Full time

    Company Description Looking for a Senior Level Artist. This person should be passionate, self-motivated, and responsible to work in a collaborative environment, and closely within the team to achieve project goals from concept to delivery. **Job Description**: 1. Responsible for the production and integration of 3D art resources (including but not limited...


  • Queenstown, Singapore The Powder Shampoo Pte Ltd Full time

    Assist in the preparation of raw materials for production. - Operate and monitor production machinery and equipment. - Follow standard operating procedures (SOPs) to ensure product consistency and quality. - Conduct quality control checks on raw materials and finished products. - Maintain a clean and organized work environment in compliance with safety...


  • Queenstown, Singapore WSH Experts Pte Ltd Full time

    Job Description & RequirementsThe Services required are set out as follows: Public Address (PA) System Train the PA crew (consisting of student volunteers) to take charge of the Public Address System equipment / service during assembly, chapel sessions and school events. Maintain PA systems in school - monitor, troubleshoot, provide maintenance and...


  • Queenstown, Singapore Celestica Electronics (S) Pte Ltd Full time $30,000 - $60,000 per year

    RESPONSIBILITIES:Support includes troubleshooting, setup and dismantling of equipment and fixtures like electrical and mechanical torque drivers, PCs, AGVs, screw feed systems etc. at level 1To maintain master list of equipment in use, perform PM and 1st level repairing when neededTo track indirect material and raise PR/PO# to top up when drop below safety...


  • Queenstown, Singapore Level Up Health & Fitness Pte Ltd Full time

    **Job Title: Personal Trainer** **Location**: One-North, Singapore **Company**: Level Up Health & Fitness Pte Ltd **About Us** Level Up Gym is a premium personal training studio located in the vibrant One-North district. We specialise in highly personalised training programs designed around each client’s personality, lifestyle, and goals. Our team of...

  • IT Support

    1 week ago


    Queenstown, Singapore Aedas Pte Ltd Full time

    **Level 1 (L1) Technical Support** - Troubleshoot and resolve basic hardware, software, network, and peripheral issues. - Escalate unresolved or complex issues to Level 2/3 support teams as necessary. **PC Setup and Configuration** - Unbox, assemble, and install new desktop or laptop computers. - Install and configure standard operating systems and software...


  • Queenstown, Singapore Rapsys Technologies Full time

    Responsible for transforming production operations by driving product fixes and improving operational efficiency. They will be responsible to manage and resolve system alerts, complex user support tickets and production incidents. They will be required to articulate functional and technical aspects of production issue and collaborate with Business or...


  • Queenstown, Singapore Quess Corp Limited Full time

    **Job Information**: Industry **Banking*** State/Province **Alexandra Road*** City **Singapore*** Zip/Postal Code **119954*** Country **Singapore*** - Work in the Enterprise domain support team; provide proactive, timely, effective, and efficient support to the users in the Enterprise domain space - Participate and collaborate with the Development...