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End User Support Engineer
2 weeks ago
Responsible to manage the day-to-day support for faculties, schools, and departments.
- Provide effective and timely day-to-day End-User device support, advice, guidance and diagnosis, and timely problem resolution.
- Maintain PCs/laptops, mobile devices, IP phone systems, printers and peripherals, etc.
- Support the use of End-User devices such as PC, laptops, tablets and mobile devices running on MS Windows, Linux, Mac OS, iOS, Android, etc.
- Provide technical consultation and advice to users on End-User devices.
- Work closely with technical teams to provide technical solutions.
- Assist IT Business Partner with miscellaneous administrative and management duties.
**Requirements**:
- Diploma in Computer Science / Information Technology / Software Engineering or equivalent.
- Minimum with 2 - 3 years of Technical Support Experience.
- Good knowledge on basic networks, security, printers, desktops/ laptops/mobile devices, endpoint security and imaging.
- Good experience in troubleshooting MS Windows Operating Systems, Linux, Mac OS, iOS, Android, and vulnerability resolutions
- Good customer service and problem-solving skills.
- Good communication
- Knowledge in ITIL processes will be an advantage.
**To Apply**:
Joseph Low | Registration No: R2089920 | EA Licence No: 12C6253
Dynamic Human Capital Pte. Ltd. | 2 Kallang Avenue #03-08 CT Hub Singapore 339407
Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g., NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
