Assistant Manager

3 days ago

Singapore SEATRIUM HOUSING PTE. LTD. Full time

**Job Title: Assistant Manager - Programme & Services**

**Department: Programme & Services**

**Reporting to: Head - Programme & Services**

**Job Purpose**:To work closely with Management to look into the welfare of the residents.

**Responsibilities**:
Counseling & Welfare
- Man 24-hr emergency helpline on rotation basis
- Screen counseling requests and appointments to assess need for counseling support and service.
- Provide one-to-one first-level counseling service for distressed residents
- Organize and conduct support groups for residents
- Liaise and follow-up with Unit Leaders to render emotional help and support to residents
- Manage and document all client profiles and casework
- Coordinate counseling referral program (i.e. second-level counseling support) with external specialized counseling centers / psychiatric hospitals
- Plan and conduct in-house mental & emotional development training / workshops to residents and staff
- Train Unit Leaders on skills and techniques to identify and spot distressed residents
- Liaise and coordinate with VWO/NGO on external counseling training for residents and staff
- Participate in counseling supervision program to ensure continuous improvement in value of counseling service delivery to our residents
- Update and coordinate with the respective shipyards’ HRD on all personnel (resident) matters
- Conducting of dormitory visits in residents’ unit

Administrative Matters
- Any other administrative tasks to support operational departments

Events Management
- Plan, coordinate and execute all social and sporting events for Keppel Housing residents and staff
- Conduct surveys to gather residents and staff activity preference
- Liaise with external parties / agencies (e.g. KRC, MOM, SPF) on event planning and execution
- Organize Publicity for all Events & Activities
- Conduct resident satisfaction surveys
- Liaise with site and/or respective departments in event planning and preparation
- Preparation proposals and post-event reports
- Able to formulate risk assessments in consultation with DH/other depts
- Source and liaise with suppliers /vendors
- Prepare and ensure risk assessment for all events
- Post-event review and debrief
- Provide guidance for Events Committee
- Support SEE in Residents Ambassador Group and consumer research
- Regularly update the events notice board
- Manage events inventory and storeroom management
- Handle the payment for gym instructor
- In-charge of procurement process for the event logistics
- Administrative work for the event (documentation & record)
- Able to commit on Sunday and Public Holidays for events
- Any other job specified by Department Head

**Educational/Professional Qualification**:Degree in any disciplines and/or Professional Diploma (Degree in Psychology/Social Work or equivalent)

**Job Requirements**:

- At least 1 year of relevant experience in a fast-paced environment, preferably in MNCs
- Must be a registered Counsellor with SAC (Singapore Association of Counselling) and/or Registered Social Worker with SASW (Singapore Association of Social Workers). Additional experience in Events Management is preferred though not a must.
- Ability to to communicate with the residents)
- Possess integrity, “Can Do” attitude with passion
- Possess good interpersonal, communication and presentation skills

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