Medical Support Assistant

**Duties**:
**_RESUME REQUIREMENTS_**
**_Your resume must include the following information:_**
**_Job Title (for each position)_**
**_Description of duties (be as detailed as possible)_**
**_Month and year start/end dates (e.g. June 2018 to April 2020) of employment_**
**_Full-time or part-time status (include average hours worked per week)_**

**Functions of Assigned Duties**:

- The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an inter professional coordinated care delivery model.
- Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Works collaboratively with VISN programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video.
- The AMSA is responsible for answering telephones, secure messages and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Recommends changes to existing clinic procedures based on current administrative guidelines.
- Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interprofessional coordinated care delivery model.
- AMSAs at this level develop and/or maintain effective and efficient communication with the patient, interprofessional care delivery teams, VA medical centers, and other agencies; communicate with non-VA medical facilities.
- Other assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other MSAs and/or VISN CCC staff to determine the daily needs of the VISN CCC, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.
- Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs interprofessional team members about shared patients (i.e.)., those who receive their care at multiple VA centers or those who receive care in the community.

**Work Schedule**: Mon-Friday, 8am-4:30pm or 11:30am - 8pm

**Remote: Yes**
**Functional Statement #**: 000000

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:
**_RESUME REQUIREMENTS_**_ _
**_Your resume must include the following information:_**
**_Job Title (for each position)_**
**_Description of duties (be as detailed as possible)_**
**_Month and year start/end dates (e.g. June 2018 to April 2020) of employment_**
**_Full-time or part-time status (include average hours worked per week)_**
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

**Qualifications**:
**To qualify for this position,** applicants must meet all requirements by the closing date of this announcement.
- **Basic Requirements**:

- **Citizenship**. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

**Experience and Education**
- **Experience. **Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,** OR**:

- **Education **One year above high school, **OR**

**Experience/Education Combination. **Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- **GRADE DETERMINATIONS**:
**Medical Support Assistant (Advanced), GS-6**
**Experience**. One year of experience equivalent to the GS-5 grade level.
- **AND**

i. Ability to collaborate and communi