IT Operations Asst Analyst

Overview:
IT Operations Asst Analyst (contract) role will be supporting all IT services, the computer systems and network environment (including IT/OT) in the Singapore manufacturing plant to ensure operational stability.

This role will be supporting the afternoon production shift: working hours from 3.45pm to 12.15am.

This is a 6-month contract role.

**Responsibilities**:

- Plant IT equipment setup, installation, troubleshooting and resolution activities
- Support PepsiCo’s Cybersecurity programs
- End user Workplace Programs, user support and Training
- Administration of user accounts and provisioning of systems access
- Maintain and update process, system documentation, inventory, and user guides
- Future Technology Lifecycle management (TLM) program
- Call logging, incident management, service request fulfillment within SLA
- The role will support a range of technologies: Network Wi-Fi, Network Local Area Network (LAN), Network security (Fire Walls), System access, cloud computing, server/compute infrastructure, Rubrik backup, Operations Technology (OT)
- Thin Clients, System Platform, vendor remote access, Laptops, desktops, tablets, manufacturing Printers/applicators, scan guns, SOTI, video conference rooms, telephony/PBX, digital signage
- Any other ad hoc duties and projects as assigned
- This individual will be client-focused with good technical skills and be self-directed in troubleshooting, maintaining, and continuously improving IT infrastructure

Qualifications:

- Tertiary education or equivalent in Computer Science, IT, Software Engineering, or related field
- Proven track record in IT with at least 5 years’ experience in a similar role, preferably in manufacturing environment
- Experience collaborating, building relationships across multiple functions and diverse teams
- Good breadth and depth in technologies namely: Active Directory, Windows, Office365, RD Web, SCCM, Intune, Network, Telephony, Managed Print Services
- Excellent verbal, written communication skills and presentation skills
- Awareness of IT, business, and IT/OT governance strategies
- Ability to integrate well within a team (local and virtual) environment
- Experience supporting a large user base in a multicultural environment
- Well organized and strong ability to multitask and manage conflicting/changing priorities
- Service Oriented and Process Driven
- Ability to work under mínimal supervision
- Microsoft and equivalent industry certifications
- ITIL certifications and practical experience
- Project Management certifications and practical experience