Service Desk Engineer

5 days ago

Queenstown, Singapore Government Organization Full time

1.

2.

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.

Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.

Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.

Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.

Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

**Job Type**: Contract
Contract length: 12 months

Pay: $2,300.00 - $3,100.00 per month

Schedule:

- Day shift

Work Location: In person

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