Customer Solutions Associate

7 days ago

Singapore FYYA Full time

We’re looking for a **Customer Solutions Associate** who enjoys understanding customer needs and recommending the right solutions without a hard-sell approach.

**Responsibilities**
- Respond to client inquiries and offer tailored product or service recommendations
- Help customers navigate service options and troubleshoot common concerns
- Identify upsell or cross-sell opportunities based on needs
- Collaborate with internal teams to ensure customer satisfaction
- Maintain accurate records of client interactions

**Requirements**:

- Diploma or degree in Business, Marketing or related field
- Clear communicator with strong listening and empathy skills
- Able to explain products/services in a simple, confident manner
- Detail-oriented with good follow-up habits
- Previous experience in customer service, retail or support is a plus

**Benefits**
- Consistent, weekday-based work schedule
- Attractive incentive structure based on referrals or upgrades
- Training in product knowledge and consultative communication
- Potential to progress into sales, account management or onboarding roles

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Work Location: In person

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