Customer Support Associate

5 days ago

Singapore beBeeCustomerSupport Full time $3,600 - $4,500
Job Title: Customer Support AssociateAre you a customer-focused individual with excellent communication skills? Do you enjoy helping others resolve issues and find solutions?We are looking for a highly skilled and motivated Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for delivering exceptional customer service experience across different platforms.Key Responsibilities:
  • Establish a positive and consistent interaction with customers to meet their needs effectively.
  • Identify customer needs and apply critical thinking to offer tailored solutions.
  • Ensure first contact resolution and effective follow-up with service partners and internal departments.
  • Contribute to continuous improvement of internal processes to enhance customer satisfaction and process efficiency.
  • Foster customer loyalty by providing exceptional service and attention to details.
  • Build sustainable customer relationships and provide long-term customer value.
Requirements:
  • Diploma or equivalent qualification with at least 3 years of experience in the customer service industry.
  • Effectively bilingual and articulate with a strong command of spoken and written English.
  • Proficient in MS Office applications with excellent keyboard skills.
  • Possess good customer handling skills with a positive mindset.
  • Team player who can adapt in a fast-paced environment.
  • Strong time management skills and motivation to exceed expectations.
About Us:

We provide transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.

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