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Hiring for Dc Ops Engineer/ Dc Ops Lead

3 weeks ago

Singapore Rapsys Technologies Full time

**DC Ops Engineer**:

- Extensive knowledge garnered working as a Data Center Operator
- Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.
- Strong ability to examine Backup job policy backups and perform first level troubleshoots on Windows machines
- Good technical knowledge on Data Center monitoring tools and alert management.
- Possess an in-depth knowledge of data center M&E for installation.
- Good written and excellent communication skills.

Required to work in 24/7 shift (which includes public holiday and weekends) or roming service which can be any site under the DC Operation scope.

**DC Ops Lead**:

- Provide day-to-day leadership and direction for in-house staff for the safe and reliable operations of datacenter and infrastructure systems
- Provide hands-on project management for strategic department-wide initiatives, inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, RFP/SOW creation, vendor selection/management, solution delivery, and implementation
- Oversee 1st and 2nd level Infrastructure operations support for the department on a 24x7 basis, with on-call support during off-hours for initial response to disruptions, outages and incidents
- Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization
- Assist with the planning and deployment of infrastructure security measures
- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management
- Participate in the development of IT strategies in collaboration with peer and senior management
- Manage and set priorities for the design, maintenance, development, and evaluation of all in-scope infrastructure systems
- Work with peer Infrastructure and other IT Department Managers to provide input into the departmental vision and strategic road map for Data Center technical platforms
- Establish and maintain regular written and in-person communications with the senior management, decision-makers, stakeholders, department managers, and end users regarding pertinent infrastructure activities
- Provide organizational and cultural change leadership and change management
- Build a culture of pro-activity, business cooperation, continuous improvement, and exceptional service delivery

**Job Types**: Full-time, Permanent, Contract