Country Manager

6 days ago

Singapore WORLD COURIER SINGAPORE PTE LTD Full time

***:

- The role is to assign and direct all work performed in Singapore and to manage all areas of operation. The incumbent will lead the associates, foster a positive environment, and ensure customer satisfaction and proper country operation. The incumbent will also have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
- Independent leadership of country to ensure its overall smooth running across all departments
- Leadership & Development of Personnel

**DUTIES AND RESPONSIBILITIES**:

- Responsible for overall country goals and objectives
- Develop business forecasts, financial objectives and business plans.
- Responsibility for yearly planning and annual budget.
- Responsible for the annual financial audit.
- All tasks are completed in a correct, timely, rapid and cost-efficient manner.
- The Turnover goal is reached and, if possible, exceeded.
- The cost-budget as well as the given operational and scheduled tasks are adhered to
- The image and the name recognition of the corporation is strengthened in the country or region, and that the corporation acquired new customers.
- Promptly react to customer demands/complaints in an effective manner.
- The quality of the operational processes is secured, and that corporate management is informed about possible deficiencies as well as potential solutions.
- The initiative and the collaboration of the co-workers is encouraged and made usable for the corporation
- To ensure the office is comprised of adequately qualified and motivated co-workers.
- Corporate Management is always informed of the status of current projects as well as unusual occurrences.
- Corporate Management is immediately informed of any critical deviation from the assigned tasks or obligations.
- Undertake long term planning of personnel development
- Realize goals and the yearly plan. All steps are taken to achieve the prescribed goals.
- The selection, employment and dismissal of employees and trainees
- Responsible for all staff training & development.
- Ultimate decision making on staff issues such as shifts, holiday periods, disciplinary measures etc.
- Motivate staff to increase productivity which in turn will help reach the overall corporate goal.
- Identifying the need for new investments and technologies and implementation of new work routines to support these.
- Responsibility for the day to day financial running of the company, including book keeping and adhering to budgetary constraints.
- Responsible for Monthly invoicing, statement preparation and credit control.
- Preparation of monthly management reports and weekly updates
- Submission of regular reporting to corporate office
- Ensure adherence to the company’s quality procedures.
- Oversee all operational aspects including business development and sales, operations, customer service, human resources, administration and quality training, coaching, development and motivation
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Stay abreast of competing markets and provide reports on market movement and penetration
- Address customer and employee satisfaction issues promptly and effectively
- Collaborate with regional functions to achieve goals and deliver plan
- Responsible for resource management and planning
- Perform related tasks as assigned

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