Quality Executive

4 days ago


Singapore HEGEN PTE. LTD. Full time

**Job Highlights**:

- Open and collaborative culture
- Brand new office with modern technology
- Opportunities to learn and grow for high-performing individuals

**Job Description**:
Hegen is a fast-growing company specialising in mother and baby products. Our mission is to enhance the breastfeeding journey for both the mother and baby. We are looking for a high-performing Quality Executive to join our team. The individual will be responsible for driving quality improvements within the organisation to support and further our mission.

**Quality Executive**:

- Formalize, document, and improve quality related operations
- Define product/ part requirements which include product/ part functional and cosmetic specifications, dimensions that are critical to quality, and compliance to the relevant standards
- Review and evaluate product/ part limit samples
- Periodic update and analysis of quality KPI's such as product return rate and customer complaints
- Facilitate and execute product return operations by working closely with different stakeholders such as customer service, commercial team, international distributors, and manufacturing counterpart to ensure seamless flow of returned products
- Provide technical support to customer service and commercial team in verifying customer returns
- Drive for customer complaint closures
- Influence and work closely with manufacturing counterpart in implementing effective SD

**Requirements**:

- At least Diploma in Engineering or related fields
- Min. 1 year of relevant experience in quality management, process control, and working with suppliers/manufacturers, preferably in a consumer goods company
- Demonstrate commitment to high levels of quality and customer satisfaction


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