Service Delivery Governance Specialist

1 week ago

Kallang, Singapore NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role works closely with cross-functional teams to ensure compliance with service level agreements (SLAs), track key performance indicators (KPIs), and drive continuous improvement initiatives to optimize service delivery processes.

**Key responsibilities**:

- Supports document review and management.
- Controls and manages changes to standard operating procedure.
- Proactively identifies potential risks and vulnerabilities in service delivery processes and contributes to the development and implementation of strategies to mitigate these risks.
- Supports governance of execution of automation projects.
- Facilitates service delivery audits and assists in the implementation of audit recommendations.
- Supports successful renewal of ISO certifications on ISO 9001, ISO 20000-1, ISO 27001 and ISO 22301.
- Adheres to utilization tracking across cross functional teams.
- Performs any other related task as required.

**To thrive in this role, you need to have**:

- Knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library).
- Displays analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities.
- Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels.
- Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work.
- Displays project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines.

**Academic qualifications and certifications**:

- Bachelor's degree or equivalent in Business Management, Internal Auditing, Compliance or a related field.
- Desirable certifications include, ITIL and Six Sigma.

**Required experience**:

- Moderate level of experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

**Workplace type**:
Hybrid Working

**About NTT DATA**

**Equal Opportunity Employer**

**Third parties fraudulently posing as NTT DATA recruiters

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