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Technology Support Analyst

3 weeks ago

Singapore G2 COMTECH ASIA PTE. LTD. Full time

**IT Infrastructure Operations.**
Provide IT support for contact center project.
- Handle Contact Center Agent Portal issues working with the vendor
- Handle BMC related issues working with vendor
- Support agents with issues related to system and access issues related to Agent Portal and BMC, connectivity issues
- Monitoring AWS Connect Contact Center platform
- Generating availability reports for AWS system resources
- Remediating AWS issues

Skills would be

1. AWS IaaS experience

2. AWS Connect experience

3. Configuring, monitoring and remediating Cloud Watch alerts

4. Worked on DynamoDB, Athena and Glue