Customer Success Manager

5 hours ago


Singapore Constructor Technology Full time

**Alemira** is a completely digital and software ecosystem for universities, research facilities, boot camps, and corporate education. Our unique Active Learning ecosystem features an AI-powered learning and authoring platform, data-driven, collaborative research and modeling tools, active educational content from world-class scientists, and organizational transformation consulting services.

**Alemira** is a digital ecosystem for learning, education and research. Our platform connects, integrates, simplifies learning, and automates processes for educators, researchers, administrators, and lifelong learners. Through advanced technology, our Active Learning tools empower educators and learners and delivers an engaging personalised digital learning experience for each learner. Our mission is to transform learning, education and science and make quality education accessible to all learners globally.

Alemira is looking for Customer Success Manager reporting to the Head of Growth. The Customer Success Manager will have the responsibility for building the customer success team starting off as an individual contributor and transitioning into a team leader as the team grows. Onboarding new customers and supporting them through their implementation journey while expanding relationships with business sponsors and executing against their business goals. They will identify risks and develop mitigation plans, participate in project status meetings, review customer issues, facilitate support escalations and lead business reviews.

**Skills and Experience**:

- Bachelor's degree with minimum of 8 years' experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions, with 2 years' experience as a people manager.
- Excellent written/verbal communication and presentation skills
- Experience in Software or SaaS product is a plus
- Excellent analytical, time management, and organizational skills to manage multiple tasks

concurrently.
- Comfort in carrying renewals and customer reference quotas.
- Ability to respond quickly to changing demands and market conditions
- Flexibility to work across time zones
- Commitment to teamwork and ability to operate in a matrix management environment
- Consultative account management skills
- Advanced Excel user (data handling, formulas, pivot tables)
- Project Management certification and Learning and Education industry experience is highly desired.

**What we can offer**
- Competitive salary and benefits
- Generous leave policy
- Work equipment
- Flexible working schedule and WFH policy
- International company with large-scale projects and global clients
- Community of passionate experts to exchange knowledge and expertise with
- Opportunity to contribute to better future of education together with a friendly, open-minded team



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